Part-Time Member Services Counselor — Travel & Insurance Guidance

CAA Club Group; Brandon; On-site; CAD 21,000 - 26,000; Part time

Job summary

CAA Club Group in Brandon, Manitoba is seeking a Part-Time Member Services Counsellor to assist Members with memberships, travel routing, hotel bookings, and insurance information. You will deliver excellent customer service, work toward FOI/IWS licensing, and use CAA methodologies to identify relevant products and services.

The role involves counseling on routes, points of interest, and travel information, with access to partner websites for transactions.

Qualifications

• Post-secondary education in Insurance or Travel preferred.
• Working knowledge of maps, routings, points of interest and symbols.
• Minimum 1–2 years of experience in a similar or related position.

Responsibilities

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsel’s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Skills

Maps & routing knowledge

Customer service experience

FOI/IWS licensing knowledge

Education

Post-secondary education in Insurance or Travel

Tools

Microsoft Windows

Microsoft Office

Job description

CAA Club Group in Brandon, Manitoba is seeking a Part-Time Member Services Counsellor to assist Members with memberships, travel routing, hotel bookings, and insurance information. You will deliver excellent customer service, work toward FOI/IWS licensing, and use CAA methodologies to identify relevant products and services.

The role involves counseling on routes, points of interest, and travel information, with access to partner websites for transactions.