Member Services & Travel Insurance Counselor

CAA Club Group; Winnipeg; Presencial; CAD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness program

Education reimbursement

Incentive rewards program

Competitive benefits

Descripción de la vacante

CAA Club Group is hiring for a full-time Member Services role in Winnipeg. You will answer inquiries about memberships, benefits, travel services, and CAA products, while pursuing FOI and IWS licensing.

The position emphasizes delivering exceptional customer service and sales of relevant insurance products. The role requires knowledge of maps and travel information, with 1-2 years of related experience and proficiency in Microsoft Office applications.

Formación

• Post-Secondary education in Insurance preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Minimum 1-2 years of experience in a similar or related position.

Responsabilidades

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Utilizes CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other travel information.
• Verifies key information with clients and makes appropriate data entries in the SAP system to complete transactions.
• Receives and responds to members or staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.

Conocimientos

Customer service

Insurance knowledge

Microsoft Office

Educación

Post-secondary education in Insurance

Herramientas

SAP

MS Windows

MS Office

Descripción del empleo

CAA Club Group is hiring for a full-time Member Services role in Winnipeg. You will answer inquiries about memberships, benefits, travel services, and CAA products, while pursuing FOI and IWS licensing.

The position emphasizes delivering exceptional customer service and sales of relevant insurance products. The role requires knowledge of maps and travel information, with 1-2 years of related experience and proficiency in Microsoft Office applications.