Member Services Counsellor

CAA Club Group; Brandon; On-site; CAD 21,000 - 26,000; Part time

Job summary

CAA Club Group in Brandon, Manitoba is seeking a Part-Time Member Services Counsellor to assist Members with memberships, travel routing, hotel bookings, and insurance information. You will deliver excellent customer service, work toward FOI/IWS licensing, and use CAA methodologies to identify relevant products and services.

The role involves counseling on routes, points of interest, and travel information, with access to partner websites for transactions.

Qualifications

• Post-secondary education in Insurance or Travel preferred.
• Working knowledge of maps, routings, points of interest and symbols.
• Minimum 1–2 years of experience in a similar or related position.

Responsibilities

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsel’s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Skills

Maps & routing knowledge

Customer service experience

FOI/IWS licensing knowledge

Education

Post-secondary education in Insurance or Travel

Tools

Microsoft Windows

Microsoft Office

Job description

Career Opportunities: Part Time Member Services Counsellor (Brandon, Manitoba) (8721)

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

CAA store

305-18th Street

Brandon, Manitoba

R7A 6Z2

Store hours: Monday through Saturday: 9:00am to 5:00pm

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do:

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsel’s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Who You Are:

• Post-Secondary education in Insurance or Travel preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
• Minimum 1 – 2 years of experience in a similar or related position.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.If you requirean accommodation, pleasenotify usand we will work with you to meet your needs.