Part-Time Member Experience Specialist

Meridian-Credit-Union; Welland; On-site; CAD 25,000 - 30,000; Part time

Job summary

Meridian Credit Union is seeking a Part-Time Member Experiences Representative to deliver exceptional Member experiences with empathy and efficiency. You will promote Meridian products to support members' financial wellbeing and work with Wealth, Small Business, and Mobile Mortgage teams to enhance overall service.

In this role you will engage with Members across channels, resolve concerns, and contribute to community initiatives.

Qualifications

• Experience in customer service roles.
• Strong communication and listening skills.
• Ability to collaborate with colleagues and leaders.
• Comfort using digital tools and online platforms.
• Demonstrated problem solving in customer interactions.

Responsibilities

• Deliver exceptional Member experiences with empathy and patience.
• Present Meridian products/services to support Members' financial wellbeing.
• Support branch activities and cross-functional teams.
• Build relationships with Members and internal partners.
• Maintain confidentiality and accuracy in transactions.

Skills

Customer service

Communication skills

Team collaboration

Tech savviness

Decision making

Problem solving

Tools

Digital platforms

Job description

Meridian Credit Union is seeking a Part-Time Member Experiences Representative to deliver exceptional Member experiences with empathy and efficiency. You will promote Meridian products to support members' financial wellbeing and work with Wealth, Small Business, and Mobile Mortgage teams to enhance overall service.

In this role you will engage with Members across channels, resolve concerns, and contribute to community initiatives.