Part-Time Member Experience Specialist

Northern Credit Union; Eastern Ontario; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Comprehensive benefits package

Pension plan

Exclusive staff rates on products and

Professional development and learning

Do Some Good Employee VolunteerProgram

Employee Win/Win Program

Job summary

Northern Credit Union is seeking a temporary part-time Member Representative in Pembroke. You will work with the branch team to address member inquiries, analyze needs, and guide members in using a broad range of financial products and services tailored to their requirements.

The role emphasizes accurate transaction processing, service excellence, and goal attainment as a self-starter who supports the team. Starting wage is $24.22/hour with comprehensive benefits and development opportunities.

Qualifications

• High school diploma or equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Ability to process transactions, handle cash and balance accurately.
• Knowledge of basic Credit Union products, services and systems.
• Strong communication skills, both written and oral.
• Proficiency with Microsoft Word, Excel, Outlook and standard office equipment.

Responsibilities

• Address member inquiries and analyze individual needs to tailor financial solutions.
• Guide members in using a diverse range of products and services to meet their goals.
• Process transactions accurately and efficiently while maintaining confidentiality.
• Collaborate with branch staff and internal partners to support service excellence.

Skills

Sales experience

Basic Credit Union products knowledge

Cash handling and transaction accuracy

Effective communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Northern Credit Union is seeking a temporary part-time Member Representative in Pembroke. You will work with the branch team to address member inquiries, analyze needs, and guide members in using a broad range of financial products and services tailored to their requirements.

The role emphasizes accurate transaction processing, service excellence, and goal attainment as a self-starter who supports the team. Starting wage is $24.22/hour with comprehensive benefits and development opportunities.