Licensed Financial Services Associate - Full Time

Meridian Credit Union; Hamilton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Meridian Credit Union is seeking a Financial Services Associate in Hamilton, Ontario. The role focuses on understanding Members' financial needs and providing tailored advice, including credit and investment options, while promoting Meridian products and services to support Members' financial goals.

The position emphasizes revenue generation, relationship development, and collaboration with Wealth, Small Business, and Mortgage Specialists to deliver seamless, compliant service in a branch

Qualifications

• Provide investment and credit advice to Members within approval limits.
• Proactively identify and promote Meridian products and services.
• Engage in revenue generation and sales-based activities to achieve performance objectives.

Responsibilities

• Understand Member financial needs and provide appropriate advice and recommendations.
• Open new Member accounts using account opening strategies.
• Work with Wealth, Small Business and Mobile Mortgage Specialists to support Members' financial growth.
• Balance daily work with standard compliance, audit, policies and procedures.
• Maintain discretion and confidentiality to respect Members' privacy.

Skills

Investment advice

Credit interviewing

Sales oriented

Client relationship building

Communication

Education

Mutual fund accreditation

Job description

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Our Retail Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.

We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.

Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.

As Financial Services Associate:

As a senior member of the branch sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate advice and recommendations to fit their needs. This will include offering large or complex credit and investment advice as well as proactively identifying and promoting opportunities for Meridian products and services. In this role the Financial Services Advisor will be responsible for meeting and exceeding specific individual and team-based business goals. While providing the right financial solutions, the incumbent will manage Member portfolios to genuinely build and develop relationships with Members. While actively positioning Meridian’s products and services to add value to our Members financial well-being.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.

The Financial Services Advisor will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

In addition, this role will be responsible for meeting and exceeding specific individual goals and contributing towards team-based business results. This role is expected to proactively engage in revenue generating and sales-based activities, foster and deepen Member relationships and refer business to other channels.

What you’ll do:

Employee Experience

• Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
• Is Highly Engaged
• Demonstrates empathy with colleagues
• Communicates thoughts and ideas openly
• Respects others and their opinions/ideas
• Values diversity of thought and promotes inclusion
• Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.
• Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
• Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
• Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
• Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
• Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.
• Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program

Member Experience

• Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.
• Serves Members with excellence
• Demonstrates patience in difficult situations
• Shows empathy to Members’ perspectives
• Understands how Meridian’s products and services can add value to our Members
• Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.
• Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skills
• Engage in revenue generation and sales based activities in order to achieve performance objectives.
• Open new Member accounts using account opening strategies
• Hold or willingness to obtain Mutual fund accreditation and maintain thorough knowledge of economic and market conditions
• Build external centres of influence to optimize sales and service results
• Use Meridian tools to proactively identify and promote opportunities with all Members to deepen relationships and provide seamless service experiences
• Embrace virtual technology platforms and leverage them to host meetings and engage in impactful communication with Members
• Through sales excellence earn the right to ask for business and drive new referrals
• To appropriate partners in Retail Wealth, Small Business and Commercial
• Resolve problems at first point of contact where possible and refer more complex Member concerns to appropriate staff
• Balance and process daily work in accordance to standard compliance, audit, policies and procedures
• Works with the Branch leadership team, to champion and implement corporate strategies and programs for the branch.
• Maintain discretion and confidentiality to respect Members privacy.
• Demonstrates excellent listening and strong consultative skills.
• Removes systemic barriers to exceptional Member Experience.
• Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.

Innovation

• Establishing a compelling vision and executes on strategy.
• Takes initiative and accountability – knows what needs to get done
• Communicates effectively
• Knows the business and their function deeply
• Understands their role in the organization
• Develops cross functional relationships
• Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.
• Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
• Participating in the development and implementation of branch business plans.

Community Experience

• Participate and execute with the team our Community engagement plan
• Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values