Part-Time Member Experience Specialist

Northern Credit Union Limited; Sault Ste. Marie; On-site; CAD 29,000 - 39,000; Part time

Benefits offered by this job

Pension plan

Exclusive staff rates on a variety of

Professional development and learning

Do Some Good Employee VolunteerProgram

Employee Win/Win Program supporting

Job summary

Northern Credit Union Limited is seeking a temporary, part-time Member Representative in Sault Ste. Marie. The role focuses on helping members by addressing inquiries, analyzing needs, and guiding them to suitable financial products and services.

You will process transactions accurately and work with branch teams to achieve service goals. The position emphasizes customer experience, ongoing learning, and adherence to bank procedures.

Qualifications

• High school diploma or equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and owning their own growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
• Ability to process transactions, handle cash and balance in an accurate and timely manner.
• Ability to communicate effectively with members and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to efficiently organize work and time to meet daily deadlines.

Responsibilities

• Address member inquiries and analyze individual needs.
• Guide members in utilizing a diverse range of products and services.
• Process financial transactions accurately and efficiently.
• Collaborate with branch team and internal partners to enhance member experience.

Skills

Sales experience

Customer service

Cash handling

Effective communication

Time management

Education

High school diploma or equivalent banking experience

Tools

Microsoft Word

Excel

Outlook

Job description

Northern Credit Union Limited is seeking a temporary, part-time Member Representative in Sault Ste. Marie. The role focuses on helping members by addressing inquiries, analyzing needs, and guiding them to suitable financial products and services.

You will process transactions accurately and work with branch teams to achieve service goals. The position emphasizes customer experience, ongoing learning, and adherence to bank procedures.