Member Experience Specialist - Credit Union

Northern Credit Union, Limited; Sault Ste. Marie; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Comprehensive benefits package

Pension plan

Exclusive staff rates on products and

Professional development and learning

Do Some Good Employee VolunteerProgram

Employee Win/Win Program supporting

Job summary

Northern Credit Union seeks a temporary, part-time Member Representative in Sault Ste. Marie. You will address member inquiries, analyze needs, and guide members through a range of banking products and services, ensuring accurate processing of transactions.

The role emphasizes teamwork, a commitment to excellence, and opportunities for professional development within a supportive local financial institution.

Qualifications

• High school diploma and equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Word, Excel, Outlook and office equipment.
• Ability to process transactions, handle cash and balance accurately.

Responsibilities

• Address member inquiries and guide them in using products and services.
• Collaborate with branch team and internal partners to meet member needs.
• Process financial transactions accurately and efficiently.
• Support team goals and strive for service excellence.

Skills

Sales experience

Customer service

Communication skills

Education

High school diploma and banking/customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Northern Credit Union seeks a temporary, part-time Member Representative in Sault Ste. Marie. You will address member inquiries, analyze needs, and guide members through a range of banking products and services, ensuring accurate processing of transactions.

The role emphasizes teamwork, a commitment to excellence, and opportunities for professional development within a supportive local financial institution.