Member Experience Representative

Provincialcu; Charlottetown; Hybrid; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Sick time

Pension plan

Vacation time

Personal days

Tuition reimbursement

Training opportunities

Career growth

Fitness allowance

Clothing allowance

Job summary

Provincial Credit Union is seeking a Member Experience Representative to assist members with inquiries, transactions, and digital banking. You’ll open accounts digitally, support card services, and promote credit union products while maintaining confidentiality.

The role requires a post-secondary diploma and at least two years of customer service experience. You’ll work flexible hours, with remote work possible, and participate in ongoing training and a comprehensive benefits program.

Qualifications

• Post-secondary diploma in a related field; at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished communication—both verbal and written.
• Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
• Tech-savvy mindset with comfort navigating multiple digital platforms.
• Flexible in working hours, including the ability to work expanded hours and from home.

Responsibilities

• Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• Open new accounts digitally through ASAPP and update member information in KYM.
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

Skills

Customer service

Organizational skills

Communication skills

Discretion

MS Office

Tech-savvy

Remote work

Learn new systems

Education

Post-secondary diploma in a related field

Tools

Know Your Member (KYM)

Job description

Member Experience Representative

Branch Location: Any branch, PE

At Provincial Credit Union, we're more than a financial institution - we're a people-first, purpose-driven organization, proudly recognized as one of Canada's Top 100 Employers for 2026.

When you join us, you'll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you're ready to grow your career while helping others grow their financial future,we'd love to meet you.

What You’ll Do

• Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have

• Post-secondary diploma in a related field plus at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished communication -both verbal and written - and a high level of discretion.
• Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
• Tech-savvy mindset with comfort navigating multiple digital platforms.
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer

We believe in taking care of our people so they can take care of our members. Here's what you can expect when you join our team:

• People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance:Three weeks' vacation to start, plus four personal days and two volunteer days each year.
• Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary range for this position: $45,870 - $50,967.

Bondability Requirement

As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing Date: August 30th, 2026