Part-Time IT Support Contractor

OneRiver Software; Hamilton; Hybrid; CAD 34,000 - 62,000; Part time

Job summary

OneRiver Software is seeking a part-time IT support contractor to create and maintain a secure, reliable IT environment for a distributed workforce. The role is hybrid, with remote work and occasional on-site support in Hamilton, Ontario, Canada.

You will handle day-to-day IT tasks, system administration, and security improvements. Responsibilities include managing SOC 2 and SecureFrame controls, identity management, network security, domains, file storage, productivity tools, and end-user

Qualifications

• Minimum 7 years of IT administration and support experience.
• Excellent English communication, written and verbal.
• Practical knowledge of identity management and productivity platforms.
• Familiarity with SOC 2 controls and SecureFrame.
• Strong troubleshooting, documentation, and prioritization skills.
• Ability to work independently and coordinate with OneRiver staff.
• Confidentiality and security-conscious approach.

Responsibilities

• Administer and support SOC 2 and SecureFrame-related controls and reviews.
• Manage user accounts, authentication, permissions, onboarding, and offboarding across company systems.
• Maintain network and security tools; troubleshoot connectivity and security issues.
• Manage domains, DNS, website access credentials and related tools.
• Maintain the company file storage structure, permissions, organization, and retention.
• Administer and support productivity apps (email, calendars, video conferencing, collaboration).
• Respond to employee IT requests and provide guidance on IT practices.
• Assess employee and business needs and recommend practical tools and configurations.
• Maintain an accurate hardware inventory and lifecycle records.
• Support and maintain office A/V equipment and meeting-room tech.
• Document configurations, procedures, inventory, and support activity for continuity.
• Provide other IT services as mutually agreed.

Skills

IT administration

English communication

Identity management

Productivity platforms

Endpoint security

Network security

Remote-work tools

SOC 2 / SecureFrame

Tools

SecureFrame

Job description

OneRiver Software is a rapidly growing enterprise software company focused on solving one of the biggest challenges facing asset-intensive organizations: getting maintenance work planned, scheduled, and executed.

With more than 25 years of experience in maintenance software, OneRiver provides cloud-based solutions that enhance existing ERP environments. Our solutions, Arrow and Cornerstone, integrate with SAP and Oracle environments and connect critical maintenance data across ERP and other systems.

Our customers operate in asset-intensive industries including oil & gas, mining, chemicals, industrial manufacturing, pharmaceuticals, and food & beverage, where maintenance performance directly affects reliability, productivity, safety, and profitability.

Position Summary

OneRiver is seeking a part-time IT support contractor to help create, maintain, and improve a secure, reliable, and efficient IT environment for its remote employees, contractors, customers, and other stakeholders. The contractor will provide day-to-day technical support, administer company systems, and help identify and address IT and security needs.

This is a hybrid arrangement, with work primarily performed remotely but with occasional on-site support in Hamilton, Ontario, Canada, as agreed.

The services listed below are not exhaustive. The contractor may also be asked to provide other IT-related services as needs arise and the parties agree.

Responsibilities

• Security and compliance: Administer and support SOC 2 and SecureFrame-related controls, evidence collection, access reviews, and remediation tracking.

• Identity and access management: Manage user accounts, authentication, permissions, onboarding, role changes, and offboarding across company systems.

• Networking and security: Maintain network and security tools, review configurations, troubleshoot connectivity, and help protect company devices, accounts, and data.

• Domains and website: Manage domain registrations, DNS, renewals, website administration, and related access credentials.

• File storage: Maintain the company’s corporate file storage system, including its structure, permissions, organization, and retention practices.

• Productivity tools: Administer and support email, calendars, video conferencing, collaboration, and other productivity applications.

• Employee IT support: Respond to employee technology requests, troubleshoot hardware and software issues, and provide guidance on IT practices.

• IT needs assessment: Assess employee and business needs and recommend practical tools, configurations, and best practices.

• Hardware inventory: Maintain an accurate inventory of company devices and related equipment, including assignments, status, and lifecycle needs.

• Office audio/video: Support and maintain office audio/video equipment and troubleshoot meeting-room technology.

• Documentation and continuity: Keep system configurations, procedures, inventory, and support activity documented so OneRiver can maintain and transition its IT operations effectively.

• Additional IT services: Provide other IT-related services as mutually agreed from time to time.

Work Practices and Expectations

• Work an agreed schedule of approximately 1–2 days per week, coordinating priorities and availability with OneRiver.

• Acknowledge and handle support requests according to mutually agreed response times and priority levels.

• Communicate clearly about open issues, risks, planned changes, and work completed.

• Use approved accounts, tools, and procedures when accessing OneRiver systems and information.

• Follow OneRiver security, confidentiality, and access-control requirements.

• Obtain approval before making material changes to systems, purchasing equipment or services, or taking actions that may disrupt operations.

• Escalate suspected security incidents, data exposure, or significant service outages promptly.

Qualifications

• Minimum 7 years of experience providing IT administration and support for a small or distributed organization.

• Excellent communication skills with proficiency in English - both written and verbal.

• Practical knowledge of identity management, productivity platforms, endpoint and network security, and common remote-work tools.

• Familiarity with SOC 2 controls, SecureFrame, or similar compliance platforms.

• Strong troubleshooting, documentation, prioritization, and communication skills.

• Ability to work independently while coordinating OneRiver personnel effectively.

• Careful handling of confidential information and a security-conscious approach to IT administration.

Engagement Terms

The contractor will provide services as an independent contractor under a separate written agreement with OneRiver. Schedule, fees, service levels, approved tools, and any on-site requirements will be set out or confirmed separately.

Why Join OneRiver?

This is an opportunity to support the IT operations of a rapidly growing enterprise software company, helping maintain a secure, reliable, and efficient technology environment for a distributed team.

OneRiver has spent more than two decades understanding the realities of maintenance operations. Our products are purpose-built for maintenance professionals and designed to work with the ERP environments our customers already rely on - including SAP and Oracle.