Part-Time IT Help Desk Technician

Calgary Stampede; Calgary; Hybrid; CAD 25,000 - 34,000; Part time

Benefits offered by this job

null

Job summary

Calgary Stampede is seeking a Service Desk Technician (Casual Part Time) to provide rapid, high-quality IT help to staff at our Calgary site. You will respond to end-user requests via in-person, phone, email, and a ticketing portal, aiming for first-contact resolution.

Responsibilities include logging and prioritizing tickets, performing password resets and MFA setups, and assisting with hardware and software deployments. A strong customer-service mindset and teamwork are essential.

Qualifications

• 1–3 years IT client support experience in a team-oriented workplace preferred.
• Excellent verbal and written communication with a customer-first mindset.
• Foundational knowledge of Windows OS and client hardware components.
• Experience in IT customer service and handling high volume requests.
• Ability to lift up to 50 lb. and perform related physical tasks as needed.
• Class 5 driver’s license and relevant IT certifications are assets.

Responsibilities

• Serve as primary contact for IT requests via in-person, phone, email, and ticketing portal.
• Log, categorize, and prioritize tickets in the ITSM system.
• Perform routine user account operations and MFA setup.
• Troubleshoot common Windows, Microsoft 365, and client apps issues.
• Troubleshoot hardware (desktops, laptops, mobile devices, printers, monitors).
• Assist in setup/deployment of computers using standard images and checklists.
• Document fixes and contribute to How-To guides with the team.
• Maintain accurate inventory of hardware and software.

Skills

Customer service

Windows OS

IT support

Communication

Teamwork

Driver’s license

IT certifications

Education

Post-Secondary Diploma or Associate Degree in Computer Science or Information Systems

Tools

Microsoft 365

Ticketing system

Job description

Calgary Stampede is seeking a Service Desk Technician (Casual Part Time) to provide rapid, high-quality IT help to staff at our Calgary site. You will respond to end-user requests via in-person, phone, email, and a ticketing portal, aiming for first-contact resolution.

Responsibilities include logging and prioritizing tickets, performing password resets and MFA setups, and assisting with hardware and software deployments. A strong customer-service mindset and teamwork are essential.