Service Desk Technician - Casual Part Time

Calgary Stampede; Calgary; Hybrid; CAD 25,000 - 34,000; Part time

Benefits offered by this job

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Job summary

Calgary Stampede is seeking a Service Desk Technician (Casual Part Time) to provide rapid, high-quality IT help to staff at our Calgary site. You will respond to end-user requests via in-person, phone, email, and a ticketing portal, aiming for first-contact resolution.

Responsibilities include logging and prioritizing tickets, performing password resets and MFA setups, and assisting with hardware and software deployments. A strong customer-service mindset and teamwork are essential.

Qualifications

• 1–3 years IT client support experience in a team-oriented workplace preferred.
• Excellent verbal and written communication with a customer-first mindset.
• Foundational knowledge of Windows OS and client hardware components.
• Experience in IT customer service and handling high volume requests.
• Ability to lift up to 50 lb. and perform related physical tasks as needed.
• Class 5 driver’s license and relevant IT certifications are assets.

Responsibilities

• Serve as primary contact for IT requests via in-person, phone, email, and ticketing portal.
• Log, categorize, and prioritize tickets in the ITSM system.
• Perform routine user account operations and MFA setup.
• Troubleshoot common Windows, Microsoft 365, and client apps issues.
• Troubleshoot hardware (desktops, laptops, mobile devices, printers, monitors).
• Assist in setup/deployment of computers using standard images and checklists.
• Document fixes and contribute to How-To guides with the team.
• Maintain accurate inventory of hardware and software.

Skills

Customer service

Windows OS

IT support

Communication

Teamwork

Driver’s license

IT certifications

Education

Post-Secondary Diploma or Associate Degree in Computer Science or Information Systems

Tools

Microsoft 365

Ticketing system

Job description

Service Desk Technician - Casual Part Time

Job Category: Information Services and Systems

Requisition Number: SERVI003845

• Posted : October 6, 2026
• Part-Time

Locations

Showing 1 location

Calgary Exhibition & Stampede
CALGARY, AB T2P2K8, CAN

Description

About the Calgary Stampede!

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

Position Summary

The Service Desk Technician is the face of the IT department. This role focuses on providing rapid, high-quality technical assistance to end-users. The goal is to resolve incidents on the first contact, ensuring minimal downtime for staff while maintaining a high level of customer satisfaction.

Roles and Responsibilities

Responsibilities of the role include, but are not limited to:

• Act as a primary point of contact for IT requests via in-person, phone, email, and ticketing portal.
• Accurately log, categorize, and prioritize tickets within the ITSM system.
• Perform standard user account operations, including password resets, account unlocks, and multi-factor authentication (MFA) setup.
• Troubleshoot common issues related to Windows, Microsoft 365 apps, and other client-based applications.
• Troubleshoot client hardware issues involving desktops, laptops, mobile devices, and peripherals (printers, docks, monitors, etc.).
• Assist in the setup and deployment of computers and mobile devices using company images, standards and checklists.
• Document common fixes and contribute "How-To" guides to promote team and client awareness. Work with Support Technicians and System Administrators on documentation.
• Maintain and contribute to an accurate inventory of computer hardware and software.
• Collaborate with Support Technicians, System Administrators and other IT team members to resolve issues, escalating whenever necessary.
• Perform IT project work (e.g. hardware lifecycle refreshes, client OS upgrades, application deployments or upgrades, etc.).
• Execute additional technical tasks, initiatives and administrative duties as required to support the overall efficiency of the IT department and the end-user experience

Requirements and Qualifications

The ideal candidate will be proactive, optimistic and have worked in a dynamic environment where they have experience delivering on multiple priorities and will hold the following qualifications:

• 1-3 years of IT client support experience in a team-oriented workplace preferred.
• Excellent verbal and written communication skills with a focus on "customer-first" service.
• Foundational knowledge of client hardware components and Windows operating system navigation.
• Experience in IT customer service.
• Ability to handle a high volume of requests and manage multiple priorities while staying organized and calm.
• Experience in client-level cybersecurity operations and support.
• Ability to perform repetitive arm, hand and finger movement. Additionally lifting and carrying up to 50 lb., pushing, crouching, bending, kneeling, reaching, and stair climbing will be required. Occasional exposure to noise, dust, and animal dander is possible.
• Class 5 driver’s license.
• Relevant certifications (e.g., CompTIA A+, Microsoft certifications, ITIL, etc.) are an asset.
• Post-Secondary Diploma or Associate Degree in Computer Science, Information Systems or a related discipline is an asset.

All applicants are thanked in advance and only those selected for interviews will be contacted