Part Time Guest Services

Calgary, AB; Lethbridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

Unknown Casino is seeking a Customer Service Agent to greet guests, respond to inquiries, and support casino services in a fast-paced environment.

The role requires a friendly, energetic presence, fluent English, and flexibility to work days, evenings, weekends, and holidays. Additional duties may include assisting marketing tasks and merchandise sales.

Qualifications

• Front line casino guest service experience preferred.
• Ability to multitask in a fast-paced environment.
• Fluent in the English language.

Responsibilities

• Greet guests as they enter the casino.
• Make announcements over the intercom.
• Interact with guests and respond to service inquiries.
• Assist marketing with gift baskets, promos, laminating, and cutting.
• Sell casino merchandise and related items.
• Handle other duties as required by business needs.

Skills

Customer Service

Teamwork

Interpersonal Awareness

Communication

Job description

The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.

Core Competencies

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

Job Duties

• Greeting guests when they enter the casino
• Making announcements over the intercom
• Interacting with guests and respond graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Other related service duties or responsibilities may be assigned based on business requirements

Requirements

• Able to maintain security clearance
• At least 18 years of age
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Lottery ticket sales experience is considered an asset
• A team player who is willing to learn new skills
• Enjoy working in a fast paced environment with a variety of customers

Work Conditions

• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment