Full Time Guest Services

Calgary, AB; Lethbridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

The casino is seeking a Customer Service Agent who can provide front line service with a pleasant, polite, energetic and helpful presence. You will greet guests, answer inquiries, and assist with merchandise and services while maintaining a fast-paced, guest-focused environment.

The ideal candidate is at least 18, fluent in English, capable of multi-tasking, and willing to work days, evenings and weekends. Security clearance is required and loyalty to customer satisfaction is essential.

Qualifications

• Able to maintain security clearance
• At least 18 years of age
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Lottery ticket sales experience is considered an asset
• A team player who is willing to learn new skills
• Enjoy working in a fast paced environment with a variety of customers

Responsibilities

• Greeting guests when they enter the casino
• Making announcements over the intercom
• Interacting with guests and respond graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Other related service duties or responsibilities may be assigned based on business requirements

Skills

Customer Service

Teamwork and Cooperation

Interpersonal Awareness

Communication

Job description

The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.

Core Competencies

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

Job Duties

• Greeting guests when they enter the casino
• Making announcements over the intercom
• Interacting with guests and respond graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Other related service duties or responsibilities may be assigned based on business requirements

Requirements

• Able to maintain security clearance
• At least 18 years of age
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Lottery ticket sales experience is considered an asset
• A team player who is willing to learn new skills
• Enjoy working in a fast paced environment with a variety of customers

Work Conditions

• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment