Server - FT

Kaizen Lab Inc.; Calgary; On-site; CAD 21,000 - 30,000; Full time

Job summary

Kaizen Lab Inc. in Calgary, Alberta seeks a server to deliver exceptional guest experiences across our dining outlets. You will provide warm, knowledgeable service, upsell offerings, and maintain beverage and menu item knowledge while upholding safety and sanitation standards.

The role requires a flexible schedule including weekends and holidays, and prior casino or resort exposure is a plus. Proserve and Reel Facts certifications are preferred to support compliance and service excellence.

Qualifications

• 1-2 years of server experience preferred.
• Casino or resort experience is asset.
• Proserve and Reel Facts Certification from AGLC.

Responsibilities

• Provide professional, friendly, engaging service.
• Inform guests about menu items and promotions.
• Follow outlet policies, procedures, and service standards.
• Know beverage lists and promotions; upsell where appropriate.
• Transport food and beverages to and from the kitchen as needed.
• Attend department meetings and participate in shift operations.

Skills

Teamwork

Guest service

Calm under pressure

Beverage knowledge

Upselling

Professional demeanor

Education

Proserve Certification

Reel Facts Certification (AGLC)

Job description

Job Overview:

As a Server, you will be an ambassador for the exceptional service and cuisine of our dining experience. Your warm, personal attention and knowledge of our outstanding F&B offerings makes guests of our food outlets feel welcomed.

Responsibilities and Duties:

• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Upsell targets.
• Assist Food & Beverage management team with stocking product as requested.
• Assist in transporting of food, beverage, and other items to and from the kitchen.
• Attend Department meetings as requested.
• Other duties as assigned.

Education and Experience:

• 1-2 years’ experience as a server is preferred.
• Casino or resort experience is considered an asset.
• Proserve and Reel Facts Certification from AGLC.

Skills and Abilities:

• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.

Work Conditions and Physical Requirements:

• Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Occasional kneeling, pushing, and pulling.
• Occasional ascending or descending ladders, stairs, and ramps.
• Frequent lifting and carrying up to 50 lbs.
• Works in an indoor, fast-paced environment.
• Advanced attention to detail.
• Ability to work under pressure.