Part-Time Front Desk & Guest Services Specialist

Pfaff Automotive Partners; Newmarket; On-site; CAD 21,000 - 28,000; Part time

Job summary

Pfaff Automotive Partners—Audi Newmarket in Newmarket, Ontario—seeks a Part-Time Receptionist to warmly welcome guests and keep the dealership running smoothly. You will be the first point of contact, handle calls and messages, and support clerical tasks as needed.

The role requires excellent communication, a friendly demeanor, and the ability to manage multiple priorities with precision. Prior office or dealership experience is preferred, with opportunity to grow within a Fortune 500 company.

Qualifications

• Minimum of 1-year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Experience with licensing, CDK and 180 is an asset.

Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

Skills

Telephone etiquette

Interpersonal skills

Customer service

English communication

Detail orientation

Organization & multi-tasking

Under pressure

Microsoft Office

CDK & 180 familiarity

Experience in related field

Tools

Microsoft Office

Job description

Pfaff Automotive Partners—Audi Newmarket in Newmarket, Ontario—seeks a Part-Time Receptionist to warmly welcome guests and keep the dealership running smoothly. You will be the first point of contact, handle calls and messages, and support clerical tasks as needed.

The role requires excellent communication, a friendly demeanor, and the ability to manage multiple priorities with precision. Prior office or dealership experience is preferred, with opportunity to grow within a Fortune 500 company.