Part-Time Front Desk & Guest Experience Agent

Ramada-Estevan; Estevan; On-site; CAD 19,000 - 25,000; Part time

Job summary

Ramada-Estevan in Estevan, SK, is seeking a friendly Front Desk Agent to provide exceptional guest service at the first point of contact. The role requires handling check-in/out, answering inquiries, and assisting guests in a fast-paced environment.

The position is part-time with an hourly wage and in-person work location. Multilingual candidates and experience with front desk software are highly valued.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Strong communication and listening skills for guest interactions.
• Excellent phone etiquette and written communication.
• Multilingual abilities are advantageous for diverse guests.
• Proficiency with front desk software and property management systems.
• Ability to handle multiple tasks and work under pressure in a team.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Manage check-in and check-out accurately and efficiently.
• Address guest inquiries, requests, and complaints professionally.
• Provide information on hotel services and local attractions.
• Operate phone systems and assist guests as needed.
• Process reservations and cancellations via booking platforms.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel policies and protect guest confidentiality.

Skills

Customer service

Communication skills

Phone etiquette

Multilingual

Front desk software

PMS experience

Tools

PMS software

Job description

Ramada-Estevan in Estevan, SK, is seeking a friendly Front Desk Agent to provide exceptional guest service at the first point of contact. The role requires handling check-in/out, answering inquiries, and assisting guests in a fast-paced environment.

The position is part-time with an hourly wage and in-person work location. Multilingual candidates and experience with front desk software are highly valued.