Part-Time Customer Service Representative - Lethbridge

Keolis America; Vancouver; On-site; CAD 19,000 - 28,000; Part time

Benefits offered by this job

Hourly wage $17 per hour

Averaging 16+ hours per week

Discounted travel on motorcoach

Employer-paid parking

Employee Assistance Program

Wellness and employee benefits

Job summary

Keolis is seeking a part-time Customer Service Representative in Lethbridge to help customers plan and manage their travel with confidence. You will answer questions, book reservations, process changes, and assist customers with our online booking system.

Join a team that values safety, service, and teamwork. You’ll work with various platforms, handle payments and refunds, maintain accurate records, and contribute to a positive customer experience.

Qualifications

• Provide exceptional customer service with a positive, customer-first attitude.
• Communicate clearly and professionally with customers and teams.
• Demonstrate strong problem-solving and decision-making skills.
• Maintain a high level of accuracy and organization when processing transactions and reservations.

Responsibilities

• Respond to inquiries by phone, email, and other channels in a professional manner.
• Book, modify, and cancel reservations accurately.
• Provide information on schedules, fares, services, policies, and travel questions.
• Assist customers with online bookings and account access.
• Process payments, refunds, exchanges, and other transactions accurately.
• Resolve customer concerns and provide a positive experience.
• Communicate service updates, schedule changes, delays, and cancellations as needed.
• Maintain accurate customer records and document interactions in systems.
• Perform data entry and general administrative tasks.
• Manage multiple phone lines and inquiries while staying attentive to detail.
• Stay up to date on company services and promotions.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Attention to detail

Teamwork

Reliability

Policy enforcement

Microsoft Office

Reservation systems

Cash handling

Tools

Reservation platforms

Point-of-sale systems

Microsoft Office

CRM systems

Job description

Customer Service Representative (Part-Time)
705 5 Ave S, Suite 110, Lethbridge, ABAveraging 16+ hours a week |Office Hours: 5 am - 10 pm | Days, Evenings, Weekends, Split Shifts & Holidays | $17.00/hr

With Red Arrow, every journey begins with you. As a Customer Service Representative in our Lethbridge office, you'll play an important role in helping customers plan and manage their travel with confidence. Whether you're answering questions, booking reservations, processing trip changes, or assisting customers with our online booking system, you'll help ensure every interaction is professional, informative, and positive. This is more than a customer service role. Every day, you'll help connect people with family, friends, work, and new opportunities across Alberta and British Columbia.

About Keolis

Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country.

At Keolis, we recognize that great service starts with great people. That's why we focus on creating a supportive workplace where employees are valued, respected, and provided with opportunities to learn and grow. Whether you're helping a passenger reach their destination, supporting operations behind the scenes, or maintaining the services our communities rely on, your work makes a difference every day.

When you join Keolis, you're joining a team dedicated to safety, customer service, teamwork, and operational excellence. Together, we're helping people travel with confidence while building stronger, more connected communities.

What You’ll Do.

• Respond to customer inquiries by phone, email, and other communication channels in a professional and friendly manner.
• Book, modify, and cancel reservations accurately while assisting customers with their travel needs.
• Provide information regarding schedules, fares, services, policies, and general travel-related questions.
• Assist customers with online bookings, account access, and website navigation.
• Process payments, refunds, exchanges, and other customer transactions accurately.
• Resolve customer concerns and service-related inquiries while providing a positive customer experience.
• Communicate service updates, schedule changes, delays, and cancellations to customers as required.
• Maintain accurate customer records and document interactions within company systems.
• Perform data entry and general administrative tasks to support daily operations.
• Manage multiple phone lines and customer inquiries while maintaining a high level of service and attention to detail.
• Stay up to date on company services, schedules, and promotions to provide customers with accurate information.
• Contribute to a positive and professional team environment while supporting departmental service goals.

What We’re Looking For.

• Provide exceptional customer service with a positive, customer-first attitude and a genuine desire to help others.
• Communicate clearly and professionally with customers, coworkers, and operational teams in person, over the phone, and through written correspondence.
• Demonstrate strong problem-solving and decision-making skills, particularly when responding to service disruptions, customer concerns, or changing priorities.
• Remain calm, professional, and solution-focused in a fast-paced environment with competing demands and tight timelines.
• Maintain a high level of accuracy, attention to detail, and organization when processing transactions, reservations, and customer information.
• Work effectively both independently and as part of a team while contributing to a positive and collaborative workplace culture.
• Display reliability, punctuality, accountability, and a strong work ethic.
• Confidently enforce company policies and procedures in a respectful, professional, and customer-focused manner.
• Demonstrate strong time-management and multitasking skills while balancing customer service, operational, and administrative responsibilities.
• Be comfortable learning and using computer systems, reservation platforms, point-of-sale systems, and Microsoft Office applications.
• Previous customer service experience in transportation, hospitality, tourism, retail, or a similar customer-facing environment is considered an asset.
• Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset.
• Successful completion of a criminal background check is required as a condition of employment.

Why Work For Us?

• Hourly Wage: $17 (with annual increases)
• Averaging 16+ hours per week (depending on availability)
• Discounted and standby travel on our luxury motorcoach network
• Employer-paid parking
• Access to an Employee Assistance Program (EAP) offering confidential wellness, mental health, and support services
• A stable, established organization with a strong reputation for safety and customer service
• Additional company-sponsored wellness and employee benefit programs

Ready to Apply?
Bring your energy, your customer-first mindset and your passion for helping people and help us make every journey a great one with Red Arrow!