Load Controller $17.10

Gategroup Holding; Winnipeg; On-site; CAD 35,000 - 50,000; Full time

Job summary

Gategroup Holding in Winnipeg, Manitoba is looking for a dedicated individual to serve as the key point of contact for airline customers. This full-time, permanent position involves monitoring passenger meal and aircraft movement, liaising with various operational departments, and ensuring all customer requirements are met promptly. Candidates should possess a high school diploma or college diploma and have prior customer service experience in a time-sensitive environment. The role requires clear communication skills and the ability to work under pressure during various shifts.

Qualifications

• Must have a high school diploma or college diploma.
• Previous customer service experience in a time-sensitive environment.
• Ability to handle multiple priorities and work independently.

Responsibilities

• Monitor passenger meal/aircraft movement information.
• Liaise with the central order control office in Toronto.
• Direct staff to fulfill customer requests in the absence of a supervisor.

Skills

Customer Service Experience

Ability to work under pressure

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or College Diploma

Tools

ERP systems

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary

On a shift‑by‑shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.

Essential Duties and Responsibilities

• Monitor passenger meal / aircraft movement information and disseminate that information to internal departments as required
• Liaison with our central order control office in Toronto
• Respond to extremely time sensitive calls from external and internal customers requesting various items and services
• Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor
• Ability to handle multiple priorities simultaneously while under pressure
• Communicate and coordinate with operations and customers about aircraft and ordering changes
• Print production documentation for the assembly team
• Utilize various airlines systems to retrieve meal and aircraft updates
• Enter and maintain customer orders in ERP system
• Perform checks on orders to ensure they meet airline customer requirement
• Maintain and organize customer information for backup to support billing
• Audit billing to confirm all items and services provided are accounted for

Qualifications

• High school diploma or College Diploma
• Previous Customer Service Experience
• Previous experience in a highly time sensitive environment
• Work well under pressure while dealing with multiple priorities
• Able to communicate clearly and concisely in person, in writing, over the phone and radio
• Ability to work independently with information systems and interact with customers and operational personnel
• Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion
• Excellent problem solving, prioritizing and organizational abilities
• Superior interpersonal and team building skills
• Intermediate computer skills, data entry and detail oriented
• Experience with ERP systems is a plus

Job Skills

Work well under pressure while dealing with multiple priorities. Able to communicate clearly and concisely in person, in writing over the phone and radio. Ability to work independently with information systems as well as interact with customers and operational personnel. Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion. Excellent problem solving, prioritizing and organizational abilities. Superior interpersonal and team building skills. Intermediate computer skills, data entry and detail oriented. Experience with ERP systems is a plus.

Environmental Requirements

This role is part of a 24 hours a day 7 days a week operation which will require shift work. Candidates need to be able to work shifts which could be morning, afternoon, or night. This will require individuals to work over weekends and potentially statutory holidays. On‑time attendance is a key part of this role and will weigh heavily into performance assessment.

Job Types

Full‑time, Permanent

Language

• English (preferred)

Work Location

In person

If you want to be part of a team that helps make travel and culinary memories, join us!