Part-Time Banking Experience Specialist

Scotiabank; Brooks; On-site; CAD 17,000 - 22,000; Part time

Job summary

Scotiabank Brooks Branch is seeking a Customer Experience Associate for 18.75 hours per week. You will be the face of the branch, delivering outstanding service and helping customers achieve their financial goals.

You will build relationships, identify needs, present digital banking options, and support day-to-day transactions while contributing to branch targets. A friendly, customer-focused mindset and comfort with basic technology are essential.

Qualifications

• Customer service skills demonstrated through work or community activities.
• Willingness to promote digital and self-service banking options.
• Comfort with explaining concepts clearly to customers.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customer needs and promote relevant solutions.
• Explain banking concepts in simple terms and guide customers to use digital tools.
• Contribute to branch targets and collaborate with the team.

Skills

Customer service

Digital banking

Self-service banking

Communication

Job description

Scotiabank Brooks Branch is seeking a Customer Experience Associate for 18.75 hours per week. You will be the face of the branch, delivering outstanding service and helping customers achieve their financial goals.

You will build relationships, identify needs, present digital banking options, and support day-to-day transactions while contributing to branch targets. A friendly, customer-focused mindset and comfort with basic technology are essential.