Branch Banking Customer Experience Specialist

Scotiabank; St. Catharines; On-site; CAD 22,000 - 25,000; Part time

Job summary

Scotiabank in St. Catharines, Ontario, is seeking a Customer Experience Associate (7.5 hours per week) to be the face of our branch and help customers achieve their financial goals.

You will provide friendly service, process transactions, introduce mobile banking, and contribute to branch targets in a collaborative, inclusive environment.

If you enjoy helping others, working with a team, and learning digital tools, this role offers flexible scheduling and opportunities for development.

Qualifications

• Experience delivering friendly, professional customer service.
• Ability to listen and respond to customer needs.
• Comfort with digital banking tools and self-service options.
• Ability to work in a branch-led, target-driven environment.

Responsibilities

• Build strong relationships with customers and resolve inquiries.
• Process daily transactions accurately and efficiently.
• Promote digital banking options to clients.
• Support branch goals through collaborative teamwork.

Skills

Customer service

Communication

Tech savvy

Sales oriented

Job description

Scotiabank in St. Catharines, Ontario, is seeking a Customer Experience Associate (7.5 hours per week) to be the face of our branch and help customers achieve their financial goals.

You will provide friendly service, process transactions, introduce mobile banking, and contribute to branch targets in a collaborative, inclusive environment.

If you enjoy helping others, working with a team, and learning digital tools, this role offers flexible scheduling and opportunities for development.