Part-Time Banking Customer Experience Specialist

TD; Dawson Creek; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Dawson Creek, BC seeks a customer service oriented team member to handle banking transactions and provide solutions. You will process deposits, withdrawals, bill payments, and refer customers to products and services with a focus on accuracy and compliance.

Ideal candidates have high school diploma, strong organizational skills, and solid MS Office know-how; strong communication and a customer-first mindset are essential. This is an on-site role with hourly pay in CAD.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Excellent communication and customer service skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Administration

Organization

Time management

Communication

Attention to detail

Education

High School diploma

Undergraduate degree

Tools

MS Office

Internet

Job description

TD Canada Trust in Dawson Creek, BC seeks a customer service oriented team member to handle banking transactions and provide solutions. You will process deposits, withdrawals, bill payments, and refer customers to products and services with a focus on accuracy and compliance.

Ideal candidates have high school diploma, strong organizational skills, and solid MS Office know-how; strong communication and a customer-first mindset are essential. This is an on-site role with hourly pay in CAD.