Paint Sales & Project Solutions Specialist

The Home Depot; Guelph; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada is seeking a Sales Associate to provide fast, friendly service, greet and engage customers, and help them select the right solutions for their projects. You will build knowledge of department and adjacent products and promote services such as Tool Rental and Pro Desk.

Flexibility is required for evenings and weekends, and prior retail experience is an asset. High School Diploma or equivalent is required, with a safe, customer-focused approach in a busy warehouse environment.

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Trade experience an asset.
• Warehouse environment that can be dusty and noisy.
• Flexible schedule that may include evening and weekends.

Responsibilities

• Following The Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot Canada is seeking a Sales Associate to provide fast, friendly service, greet and engage customers, and help them select the right solutions for their projects. You will build knowledge of department and adjacent products and promote services such as Tool Rental and Pro Desk.

Flexibility is required for evenings and weekends, and prior retail experience is an asset. High School Diploma or equivalent is required, with a safe, customer-focused approach in a busy warehouse environment.