Pain Management Administration Assistant - Peterborough | North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust; Peterborough; On-site; CAD 39,000 - 47,000; Full time

Job summary

North West Anglia NHS Foundation Trust in Peterborough is seeking an experienced Administration Assistant to join the Pain Management Team at Peterborough City Hospital. The role emphasizes high-quality administrative support and confidential handling of information.

You will type clinical letters accurately, manage patient pathways, handle post, scanning, and filing, and provide responsive receptionist duties with excellent customer service.

Qualifications

• High degree of professionalism and discretion.
• Meticulous in work and able to work under pressure.
• Strong typing and document handling skills.

Responsibilities

• Provide high-volume typing of clinical letters with accuracy.
• Assist in ensuring efficient patient pathways and responsive service.
• Manage office duties: post, scanning, and filing of patient documents.
• Respond to telephone queries with excellent customer service and confidentiality.
• Support other team members and assist with workloads as needed.

Skills

Professionalism

Attention to detail

Confidentiality

Typing

Tools

MS Office

Job description

Pain Management Administration Assistant - Peterborough | North West Anglia NHS Foundation Trust

Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!

We are currently looking to recruit an enthusiastic and motivated Administration Assistant to join Pain Management Team at Peterborough City Hospital.

The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.

To assist in the provision of an efficient, responsive and flexible administration service to support the Pain Management Multidisciplinary Team.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.

Provide assistance to the other members of the team and assist with their workloads as necessary.

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.

Please refer to the job description and person specification for more information regarding the job role.

This advert closes on Wednesday 4 Nov 2026