P/T Customer Service Representative

TWO MEN AND A TRUCK®; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading moving and transportation company seeks a Customer Service Representative in Etobicoke, Ontario. This entry-level position involves building relationships with customers, handling inquiries, and recommending services. Ideal candidates will possess excellent customer service and communication skills and have a high school diploma. Experience in customer service is required, and the role demands strong organizational abilities and attention to detail.

Qualifications

• Experience in customer service and/or office experience required.
• Ability to handle customer complaints professionally.
• Basic computer and keyboarding skills.

Responsibilities

• Acts as the first point of contact for customers.
• Inputs information in 'Movers Who Care®' software for cost estimates.
• Educates customers on services and procedures.

Skills

Excellent customer service skills

Effective listening and communication skills

Good grammar, voice, and diction

Good organizational and time management skills

Ability to analyze and solve problems effectively

Education

High school diploma or post graduate

Job description

Job Description

The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.

Job Responsibilities

• Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
• Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Prepares all move-related paperwork and documents on a daily basis
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
• Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
• All other duties as assigned

Job Requirements

• High school diploma or post graduate is preferred
• A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
• Excellent customer service skills (friendly, courteous and helpful)
• Effective listening and communication skills
• Good grammar, voice and diction
• Good organizational and time management skills
• Ability to analyze and solve problems effectively
• Accurate; consistent attention to detail
• Demonstrated understanding and application of effective selling strategies and techniques
• Confidence to initiate customer contact, and comfortable asking for the sale
• Strong team player who works productively with a wide range of people and personalities
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Basic computer and keyboarding skills

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Etobicoke, Ontario. The employer at this location is Wheeler Moving Inc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Truck Transportation

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