Owner Experience Coordinator

Whistler Personnel Solutions; Whistler; On-site; CAD 54,000 - 65,000; Full time

Benefits offered by this job

Extended Health Benefits

Employee Travel Program

Training and Learning Programs

Work-life Balance

Incredible Team Culture

Job summary

A luxury haven in Whistler is seeking a full-time Owner Experience Coordinator to create exceptional experiences for property owners. This role requires strong customer service, problem-solving abilities, and coordination of various hospitality services. Ideal candidates will have a service-oriented mindset and at least two years of customer-facing experience.

Qualifications

• Minimum 2 years in a customer service facing role.
• Strong interpersonal skills and service-focused personality.
• Attention to detail and administrative skills required.

Responsibilities

• Coordinate day-to-day operations with friendly service.
• Handle owner arrival and departure experiences.
• Maintain cleanliness and quality standards of public areas.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Organization

Tools

Outlook

Excel

Word

Job description

A Whistler luxury haven is looking for a full-time Owner Experience Coordinatorto join their team and be the first point of contact to the owners, creating a memorable Whistler experience. A place where you can always lending a helping hand with a smile. Your passion for customer service, administration and property care will ensure that our owners feel welcome as soon as they arrive. Apply today!

About the Role, Benefits & Perks:

• $26 per hour plus commission and gratuities.
• Expected hours: 40 per week, Friday to Tuesday
• Work-life balance with unparalleled access to the outdoors right outside the door
• Incredible team culture with many engagement opportunities
• AMAZING Extended Health Benefits program
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Training and ongoing learning programs through our Academies
• Ability to make a difference through our Corporate Social Responsibility programs

The Perfect Candidate:

• Customer Service/Front Desk/Admin experience, but who likes a bit of variety!
• Has a vehicle to get to work – not located on a bus route.
• Has secured housing / long term local.
• Service focused personality is essential, with the ability to build relationships with owners.
• Previous experience in a similar role is an asset.
• Highly organized, strong interpersonal and problem solving abilities and the ability to lead by example.
• Attention to detail and administrative skills required.
• Able to use Outlook/Excel/Word with confidence.
• Minimum 2 years in a customer service facing role.
• Valid BC Driving Licence required.

Responsibilities Include:

• Help coordinate the day-to-day operations with friendly and engaging service.
• Handle the owner arrival and departure experience. Address any requests and/or concerns, reacting quickly to guarantee memorable moments for our owners.
• Coordinate housekeeping, booking massages, activities, transfers and dinner reservations.
• Maintain cleanliness of all public areas including the lodge, health club, change rooms, washrooms, and pool area.
• Ensure owner homes meet standards of quality and cleanliness.
• Perform housekeeping touch up duties as required.
• Comply with the Hotels & Resorts policies and procedures

Applying is Easy!

Create a Profile and upload your resume here (you only have to do this once): www.whistler-jobs.com/apply OR If you have already created a profile with us, simply email [e-mail] to let us know that you’d like to chat about this role

Please do not reach out to the company directly as Whistler Personnel is doing the first round of interviews for this position. All applications must come through us to be considered.

Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.

We will review all applications and contact candidates who have been selected for further consideration or an interview. If you would like an update on your application, please email us at [e-mail] or call us at 604 398 4977 ext 2.

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