Resident Assistant (Houseperson) - Part Time

Fairmont Hotels & Resorts; Whistler; On-site; CAD 24,796 - 30,307; Part time

Benefits offered by this job

Discounted stays across Fairmont & R&R

Employee benefit card with discounted

Learning & Development programs

Opportunities to grow within property

Stable year-round employment

Job summary

Fairmont Heritage Place, At Nature’s Door in Whistler seeks a part-time Resident Assistant to deliver exceptional service to Owners and Guests. Reporting to the Engineering Supervisor, you will support the maintenance team, keep public areas clean, manage inventories, and assist with snow removal in winter.

A BC Driver’s License and Canadian work authorization are required, with housing in the Sea to Sky area preferred.

Qualifications

• Service-focused behavior is essential.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and professional presentation.
• Class 5 BC Driver's License in good standing.
• Experience in property maintenance, facilities, hospitality or related trade is an asset.
• Physically able to lift up to 50 lbs and work outdoors in all weather.
• Comfortable using smartphones/tablets for work orders and communication.
• Ability to work independently and as part of a team.
• Highly responsible and reliable.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Provide professional, friendly, engaging service to Owners, Guests and colleagues.
• Respond promptly to Owner and Guest requests with high service standards.
• Assist maintenance team with minor service and repair duties.
• Maintain cleanliness of all public areas and facilities.
• Manage linen and supply inventories.
• Winter: assist with snow removal and keep areas safe.
• Monitor inventories and assist with purchasing and inventory control.
• Provide transportation for Owners/Guests using company vehicle as needed.
• Comply with company policies and procedures.

Skills

Service focus

Under pressure

Communication

Driver's license

Facilities experience

Physical stamina

Smartphones/tablets

Independent & team

Reliability

Attention to detail

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place, At Nature’s Door

Ideally located alongside the Dave Murray Downhill on Whistler Mountain, Fairmont Heritage Place, At Nature’s Door, Whistler is an exclusive residential community offering three and four bedroom homes with year round access to some of British Columbia’s most spectacular outdoor experiences. At Fairmont Heritage Place, Nature's Door, owners enjoy luxury amenities and the unparalleled service that only Fairmont can deliver.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Heritage Place, At Nature's Door, as our new Resident Assistant. Reporting to the Engineering Supervisor, the Resident Assistant delivers exceptional service that enhances the ownership experience at Fairmont Heritage Place, At Nature’s Door.

• Provide professional, friendly, and engaging service to Owners, Guests, and colleagues.
• Respond promptly to Owner and Guest requests, ensuring a high standard of service and follow-up.
• Assist the maintenance team with minor service and repair duties of homes and public areas.
• Maintain cleanliness of all public areas including the lodge, health club, change rooms, washrooms, and pool area.
• Maintain appropriate linen and supply inventory.
• [Winter] Assist with snow removal and ensure parking lots, driveways and walkways are kept safe and clear of snow.
• Monitor home and supply inventories and assist with purchasing and inventory control.
• Provide transportation for Owners and Guests using a company vehicle as required.
• Comply with Fairmont Hotels & Resorts policies and procedures.

We are looking for a candidate with secured Sea to Sky area housing. Due to our slopeside location, access to a personal vehicle is recommended, as we are not located on a transit route. All applicants require current Canadian work authorisation and a BC Driver's License.

Part-time (16.5 hours/week): – Preferred set schedule; Sunday 4:00 pm–8:30 pm, Monday 8:00 am–4:30 pm, Tuesday 8:00 am–12:00 pm. Additional shifts may be available to cover vacations and business needs.

Qualifications

• Service focused behavior is essential.
• Ability to work well under pressure in a fast paced environment.
• Excellent communication skills and a professional presentation.
• Class 5 BC Driver's License in good standing.
• Previous experience in property maintenance, facilities, hospitality or a related trade is an asset.
• Physically able to lift up to 50lbs and work outdoors in all weather conditions.
• Comfortable using smartphones and tablets for work orders, inspections and communication.
• Ability to work effectively both independently and as part of a team while managing competing priorities.
• Highly responsible & reliable.
• Excellent attention to detail and a proactive approach to problem solving.

Additional Information

• Work-life balance with unparalleled access to the outdoors right outside the door.
• Incredible team culture with many engagement opportunities.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning & Development programs. Ie. First Aid, Pool Certification, etc.
• Opportunity to develop your talent and grow within your property and across the world!
• Stable year-round employment at one of Whistler’s premier residential properties.

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.