Front Desk Agent *HOUSING*

Whistler Personnel Solutions; Whistler; On-site; CAD 52,000 - 58,000; Full time

Benefits offered by this job

Ski-in/ski-out benefits

Staff accommodations

Extended Health benefits after 12 mois

Lifestyle spending account

Discounts on Whistler activities

Flexible schedule

Job summary

Whistler Platinum is seeking Front Desk Agents / Concierge in Whistler, BC to welcome guests with warmth and professionalism. Enjoy ski-in/ski-out benefits, slopeside parking, and a flexible schedule that can be full-time or part-time, typically 9am–5pm or 2pm–10pm with some weekends, at starting pay of $25–$27 per hour.

Ideal candidates bring hospitality or front desk experience, strong customer service, and multitasking abilities to deliver memorable guest experiences.

Qualifications

• Previous front desk, concierge, or hospitality experience preferred but not required.
• Exceptional customer service and communication skills, with guest-focused mindset.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Welcome guests with a warm, professional approach and manage check-ins/outs.
• Be the main contact for guest inquiries and special requests.
• Provide concierge services and assist with bookings (experiences, transport, activities).
• Resolve guest concerns proactively and maintain accurate reservations and records.
• Coordinate with housekeeping, maintenance, and guest services to ensure readiness.

Skills

Customer service

Hospitality

Communication

Multitasking

Guest relations

Tools

Property management systems

Reservation platforms

Payment processing

Job description

Luxury property management company Whistler Platinum is now hiring Front Desk Agents / Concierge for an exclusive slopeside property in the Blackcomb Benchlands of Whistler, BC. Ideal for someone who is loves the Whistler lifestyle and enjoys being a personal concierge for guests, delivering a warm and professional welcome. This position offers you ski-in-ski-out benefits and slopeside parking paired with a flexible part-time or full-time schedule. Starting wage of $25-$27/hr plus benefits and plenty of perks.

About the Role, Benefits & Perks:

• Full-time or part-time, year round or seasonal.
• $25–$27 per hour, based on experience.
• Schedule is typically between 9am-5pm or 2pm-10pm including some weekends.
• May be an opportunity to work 4x 10hr shifts and enjoy 3-day weekends..
• Affordable staff accommodations may be available in a shared room.
• Extended Health benefits after 12 months (can be negotiable).
• Annual lifestyle spending account for mountain pass or other recreational expenses.
• Fun and supportive work atmosphere, staff socials, and outings.
• Flexible schedule to enjoy the Whistler lifestyle.
• Discounts to experience Whistler activities.

The Perfect Candidate:

• Previous front desk, concierge, or hospitality experience is preferred but not required.
• Exceptional customer service and communication skills, with a passion for creating memorable guest experiences.
• Strong problem-solving abilities, with a calm and professional approach to handling guest concerns.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficient in property management systems, reservation platforms, and payment processing.
• Knowledge of Whistler and local activities is an asset.
• Flexible availability, including weekends, holidays, and peak occupancy periods.

Responsibilities Include:

• Welcome guests with a warm, professional approach and manage accurate, efficient check-ins and check-outs.
• Act as the main point of contact for guest inquiries, special requests, and
• Provide concierge services and assisting with booking Whistler Experiences (transportation, reservations, lift passes, activities).
• Proactively resolve guest concerns and deliver service recovery to ensure a positive experience.
• Coordinate closely with housekeeping, maintenance, and the guest services team to support room readiness and address issues.
• Maintain accurate reservations, guest details, and pre-arrival information, including special requests.
• Process payments, deposits, and billing, and complete daily reports, logs, and front desk checklists.
• Maintain strong knowledge of the property, amenities, and local area to confidently assist guests.
• Support daily operations, including inventory of front desk supplies and assisting team members as needed.

About the Company:

Whistler Platinum specializes in the rental of luxury homes and properties throughout Whistler. They have the largest guest services team is Whistler, providing 24/7, year‑round support.

Note: All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted by their team. Only candidates with a valid Canadian work permit will be considered. If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date. Only candidates with a valid Canadian work permit will be considered. Click here for some resources.