Night-Shift Customer Success Advocate | Free Gym Membership

GoodLife Fitness; Bradford West Gwillimbury; On-site; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Free Fitness membership

Job summary

GoodLife Fitness in Bradford, Ontario is seeking an Overnight Customer Service Representative (Motivator) to greet and assist Members and Potential Members at the club entrance. You will manage check-ins, answer calls, and help with memberships and club services in a friendly, professional environment.

The role emphasizes excellent communication, a service-oriented mindset, and ability to work in a fast-paced fitness club atmosphere.

Qualifications

• CPR-A & AED Certification is required.
• Interpersonal Savvy: relates well to all kinds of people and builds rapport.
• Customer Focus: dedicated to meeting customer expectations and needs.
• Team Contribution: willing to help others succeed.
• Approachability: easy to approach, warm and patient.
• Knowledge of the fitness industry helpful.
• Excellent written and verbal communication skills.
• Superior customer service skills; understands company culture.
• Proficiency in the use of computers.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet Members upon arrival and check them in for workouts.
• Greet Potential Members and direct them appropriately.
• Answer incoming calls within three rings and take messages or book appointments.
• Assist Members on the floor with questions about services and memberships.
• Sell memberships, services and amenities where opportunities arise.
• Maintain cleanliness and complete club runs as needed.
• Participate in monthly meetings and complete required training.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Excellent communication

Tools

Computers

Job description

GoodLife Fitness in Bradford, Ontario is seeking an Overnight Customer Service Representative (Motivator) to greet and assist Members and Potential Members at the club entrance. You will manage check-ins, answer calls, and help with memberships and club services in a friendly, professional environment.

The role emphasizes excellent communication, a service-oriented mindset, and ability to work in a fast-paced fitness club atmosphere.