Adventure & Experiences Supervisor

Fairmont Hotels & Resorts; Banff; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package (Medi­-

Vision & Dental) including extended

Defined Contribution Pension Plan with

Employee travel program with room rate

Mountain Explorer Travel Program

Discounts at resort facilities

Job summary

Fairmont Banff Springs is seeking an Adventure & Experiences Supervisor to lead programming from concept to completion. You will guide an engaged team, manage events, and ensure outstanding guest experiences in a dynamic resort setting.

The role requires creativity, organization, and a strong customer-service ethic, with on-site leadership responsibilities and collaboration with partners and vendors.

Qualifications

• Degree or diploma preferred; significant experience may substitute for the degree.
• Standard First Aid certificate.
• At least 2 years’ experience in programming, entertainment or event planning.
• Excellent interpersonal skills with professionalism.
• Must be creative, energetic, organized, and self-motivated.
• Strong knowledge of MS Word, Excel, PowerPoint.

Responsibilities

• Oversee scheduling, logistics, and execution of events and programs.
• Manage team schedules, onboarding, and daily operations within budgeted hours.
• Communicate with partners, vendors, and guests to ensure seamless experiences.
• Provide input on trends and marketing materials, and suggest program additions.
• Handle guest concerns and act as on-duty leader when required.

Skills

Interpersonal skills

Creativity

Organizational skills

Education

Degree / Diploma preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

At the Fairmont, we are looking for a successful and enthusiastic Adventure & Experiences Supervisor who will assist in bringing programming and events to life from conception through to completion. Your vision and leadership Adventure & Experiences Supervisor will ensure an engaged team, efficient operations – and service that exceed the expectations of every guest and client. If you are creative, organized, energetic, an outdoor enthusiast, highly organized and love working with 'kids' of all ages, this may be the perfect role for you!

Starting Rate

$29.14 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.90.

Job Duties Include

Reporting to the Adventure & Experiences Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversee scheduling, logistics, and execution of special events, activities, and programs.
• Manage team schedules, onboarding, and daily operations while maintaining budgeted hours.
• Communicate with partners, vendors, and guests to ensure seamless event experiences.
• Provide input on industry trends, review marketing materials, and suggest creative program additions.
• Handle guest concerns, oversee departmental programming, and act as the on-duty leader when required.

Qualifications

Your Skills & Qualifications

• Degree / Diploma preferred; significant work experience can substitute for the degree.
• Standard First Aid certificate
• At least 2 years’ experience in programming, entertainment or event planning.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Must be highly responsible, self‑motivated, creative, energetic and organized.
• Phenomenal customer service ethic and high expectations for quality.
• Strong knowledge of the latest versions of Microsoft Word, Excel, PowerPoint

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on‑site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Afformation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]