Overnight Front Desk Supervisor & Night Audit

University of British Columbia; Vancouver; On-site; CAD 53,000 - 55,000; Full time

Job summary

University of British Columbia in Vancouver is seeking a Front Counter Supervisor / Night Audit for Conferences and Accommodation. This full-time regular overnight role oversees guest reservations, check-ins/outs, billing, and related transactions, coordinating with Housekeeping, Housestaff, and Managers to ensure smooth operations.

The position requires strong customer service, staff supervision, and the ability to balance cash, run nightly audits using Opera, and manage shift handoffs.

Qualifications

• High school graduation, plus one year of related post-secondary education, plus three years of related experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to equity, diversity, and inclusion.

Responsibilities

• Supervises the daily operation of Conferences and Accommodation services, including guest reservations, check ins, billing and related transactions.
• Directs and distributes work assignments to Customer Service Representatives.
• Trains staff and monitors performance to ensure procedures and policy adherence.
• Initiates night audit processes and verifies rate postings; handles nightly reports.
• Maintains key control, addresses guest inquiries, and coordinates with management on issues.

Job description

University of British Columbia in Vancouver is seeking a Front Counter Supervisor / Night Audit for Conferences and Accommodation. This full-time regular overnight role oversees guest reservations, check-ins/outs, billing, and related transactions, coordinating with Housekeeping, Housestaff, and Managers to ensure smooth operations.

The position requires strong customer service, staff supervision, and the ability to balance cash, run nightly audits using Opera, and manage shift handoffs.