Night Audit & Front Desk Supervisor (Overnight)

The University of British Columbia; Vancouver; On-site; CAD 53,000 - 55,000; Full time

Job summary

The University of British Columbia is seeking a Front Counter Supervisor / Night Audit for Conferences and Accommodation. This overnight role handles guest reservations, check-ins, check-outs, billing, and related transactions, with shifts typically from 10pm to 7:45am.

Reports to the Front Desk Manager and works with Housekeeping and Conference Services to maintain room status and guest satisfaction. Training and staff supervision are key components of the role.

Qualifications

• Previous supervisory experience preferred.
• Experience in front desk operations and night audit.
• Excellent cash handling and guest service skills.

Responsibilities

• Oversees guest reservations, check-ins and check-outs.
• Balances cash and processes payments.
• Monitors room status with Housekeeping and Conference Services.
• Trains staff and assigns duties for Front Counter 2.
• Manages night audit reports via Opera and notes discrepancies.

Job description

The University of British Columbia is seeking a Front Counter Supervisor / Night Audit for Conferences and Accommodation. This overnight role handles guest reservations, check-ins, check-outs, billing, and related transactions, with shifts typically from 10pm to 7:45am.

Reports to the Front Desk Manager and works with Housekeeping and Conference Services to maintain room status and guest satisfaction. Training and staff supervision are key components of the role.