Overnight Concierge

Cleantech Service Group Ltd.; Coquitlam; On-site; CAD 26,000 - 34,000; Full time

Job summary

Cleantech Service Group Ltd. in Coquitlam, BC, seeks a dependable Concierge for a 28-floor, 379-unit residential building. You will deliver exceptional customer service, respond to resident needs, manage packages and keys, and support daily operations.

Flexibility, hospitality experience, and strong organizational skills are required. You will work Sunday through Friday, 11:30 PM to 7:30 AM, for an 8-hour night shift, at CAD 22 per hour, with opportunities for growth within property management.

Qualifications

• Experience in hospitality or customer service.
• Ability to multitask and stay calm under pressure.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications.

Responsibilities

• Assist residents with requests and information.
• Manage packages, keys, reservations.
• Monitor access and safety.
• Coordinate with vendors for repairs.
• Plan and organize community events.
• Maintain records and resident communications.
• Respond to emergencies and guide safety procedures.
• Liaise with property management and residents.

Skills

Hospitality experience

Customer service

Multitasking

Problem solving

Basic computer skills

Tools

Microsoft Office

Job description

Join Our Team as a Concierge!

We are seeking a dependable and professional Concierge for a residential property, a 28-floor, 379-unit building located in Coquitlam. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

Key duties & responsibilities:

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
• Security Oversight: Monitor and control access to the property, ensuring the safety and well being of residents.
• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
• Event Planning: Organize and coordinate community events or gathering to foster a sense of community among residents.
• Administrative Support: Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
• Emergency response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
• Building maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

Requirements:

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type: Full-time

Starting date: ASAP

Shift Timings: 11:30 PM - 7:30 AM

• 8 hours shift
• Sunday - Friday

Pay Rate: $22 per hour

Experience:

• Customer service: 1 year (preferred)
• Concierge/caretaker/building manager: 1 year (preferred)

Location: Coquitlam, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker or leadership roles, creating a fulfilling and rewarding career.