Head Concierge

Cleantech Service Group; Vancouver; On-site; CAD 28,000 - 40,000; Full time

Job summary

Cleantech Service Group is hiring a Head Concierge for a 239-unit residential strata building in Vancouver. The role focuses on exceptional resident service, building operations, and occasional Building Manager duties, including some janitorial tasks.

You will handle inquiries, maintain records, supervise move-ins/outs, and coordinate with the PM for smooth daily operations. The ideal candidate has hospitality or customer service experience, strong multitasking and organizational skills, and

Qualifications

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Responsibilities

• Provide excellent resident relations and respond to questions and requests.
• Monitor building access to ensure resident and premises security.
• Maintain cleanliness in common areas and assist when staff are not on-site.
• Respond to fire alarms, advise residents and coordinate with management.
• Oversee move-in/move-out procedures, document payments, and coordinate with management.
• Receive and sign for residents’ mail and packages; coordinate trades as approved by PM.
• Maintain updated records for residents, suites, fobs, phones, parking, and lockers.
• Ensure signature of liability waivers and register unit keys when depositing keys.
• Perform basic mechanical and electrical troubleshooting.
• Maintain communication with the property manager to ensure a secure, well-run building.

Skills

Hospitality

Customer service

Multitasking

Problem solving

Organizational skills

Tools

Microsoft Office

Scheduling software

Job description

Join Our Team as a Head Concierge!

We are seeking a dependable and professional Head Concierge for a 33-storey residential strata building with 239 units, located in Vancouver. In this dynamic role, you will provide exceptional customer service, respond to residents' needs, and ensure smooth daily building operations. This position also involves some Building Manager responsibilities and occasional janitorial duties.

Key Duties & Responsibilities:

• Resident Relations: Answer the phone in a professional and warm disposition and be prepared to help owners/residents with their questions and requests.
• Security of residents and the building premises: Monitor access by residents and visitors of the building.
• Cleanliness and upkeep of the building premises: Be prepared to clean spills if necessary in areas such as the elevators, lobby, and main entrance when the cleaning staff is not on site.
• Fire alarms: If a fire alarm occurs, verify if the alarm is false and, if so, notify residents accordingly through the PA system and advise the management company.
• Move in/move out procedures and supervision: Complete all booking documents respecting a move-in or move-out as defined in the Bylaws and Rules, record any applicable payments made, and forward them to the management agency’s office.
• Mail, parcels, packages, and access: Receive residents’ packages, courier mail, etc., at the residents’ request by having the resident sign (Authorization Waiver Form). Coordinate trades upon the approval of the PM.
• Record keeping and Administration: Maintain updated records of all residents, including all suite occupants, fob numbers, suite phone numbers, parking stall numbers, locker numbers, etc.
• Access and device protocol: Residents must sign the required liability waiver form and register their unit key(s) when depositing the key(s) with the concierge or any other employee or Strata Property Agent.
• Basic mechanical and electrical troubleshooting from extensive industry experience.
• Consistent communication with the property manager to ensure the building is secure, maintained, and running smoothly.

Requirements:

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type:

Full time, Monday - Friday

Starting date:

November

Shift Timings:

8:00 AM - 4:00 PM

Salary:

$25 per hour

Experience:

• Concierge/Head Concierge: 2 years (preferred)
• Building Manager: 1 year (preferred)

Location:

Vancouver, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.

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