Overnight Addiction Support Worker

Alpha House Calgary; Calgary; On-site; CAD 54,000 - 57,000; Full time

Benefits offered by this job

Medical Benefits after six months of连续

Job summary

Alpha House Calgary is seeking an Addiction Support Worker to provide front-line care in our shelter. You will assess needs, monitor safety, and support clients who are homeless or struggling with addiction or mental health issues.

You will handle admissions, crisis incidents, and coordinate with community services, while upholding policies and maintaining confidentiality. This role requires compassion, crisis management, and strong teamwork.

Qualifications

• Two-year program related to Human Services or in progress
• Front line experience with vulnerable populations desired
• Understanding of addictions, withdrawal management and crisis counseling
• Compassionate, non-judgmental and empathetic towards homeless individuals
• Crisis management, problem solving, rapport-building and advocacy skills
• Strong written and oral English communication
• Diplomacy in conflict resolution and people management
• Confidentiality and Protection of Persons in Care Act awareness
• Proficient with MS Word, Excel and Outlook

Responsibilities

• Complete admissions and discharges accurately and compassionately
• Monitor safety and withdrawal symptoms; seek support as needed
• Provide one-on-one support and assist with daily activities
• Monitor premises and manage line-ups and potential intoxicated individuals
• Respond to crises (seizures, overdoses) and coordinate with police/EMS
• Refer clients to treatment options and other services
• Maintain cleanliness and disinfect work areas following protocols

Skills

Front line experience

Interpersonal communication

Team player

Discretion and confidentiality

Crisis management

Diplomacy and de-escalation

English communication

Computer literacy (MS Word, Excel,Outl

Education

Two-year program related to Human Services

Tools

MS Word

Excel

Outlook

Job description

Description

Job Type: Permanent Full-Time (3 days on and 3 days off, 7pm-7am)

Pay: $54,634 per annum + $2 overnight allowance

About the Role

As an Addiction Support Worker, you are front-line, working as part of a team, interacting directly with our clients in our shelter, the majority of which are homeless and under the influence of drugs and or alcohol. The primary responsibility is to ensure that client's needs are assessed and met appropriately, while clients are visiting our shelter.

• Completes admissions and discharges of individuals, including those who are under the influence of drugs and alcohol
• Treats clients with respect and dignity, interacting with them in a caring, non-judgmental manner
• Monitors clients' safety and well-being, ensuring their withdrawal symptoms are being monitored appropriately, and getting support when needed
• Provide one on one support to clients who need extra care and attention, including assisting with showering
• Monitor the outside of the building, conducting rounds and picking and/or sweeping up garbage around the building; and if necessary, with the help of a team member, assist clients that are sleeping in proximity to the building inside or find a safe place for them
• Monitor the line-ups, assessing high intox clients and bring them into shelter first, physically assisting them if needed
• Attends to crisis situations (i.e. seizures, disagreements, overdoses) both inside and outside focusing on defusing situations before they escalation
• Interacts with other addiction agencies and community members, community services including police and EMS.
• Role model Alpha House’s value’s and be a positive ambassador when interacting with the public, partners and businesses
• Completing daily and nightly chores, including cleaning and laundry
• Following established protocols, required to ensure bodily fluids are properly cleaned up and area is disinfected
• Provides clients with information regarding treatment options, and makes referrals as required
• Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources
• Ensure compliance with regulatory standards (MSDS, OH&S, WHMIS etc.), which includes assisting in maintaining cleanliness of the building both inside and
• Support other programs in the agency as needed, by working a shift in PSH, Outreach or Detox/Stabilization

About You

We are looking for an experienced cook to join our detox program. The ideal candidate would have the following:

• A minimum two-year program related to Human Services, from a Public Post Secondary Educational Institution, or in progress towards one
• Front line experience working with vulnerable populations and a desire to work with people socially disadvantaged.
• An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed-care, crisis management and crisis counseling, and impact of mental health issues.
• Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
• Proven crisis management, problem solving skills, rapport-building and advocacy skills
• Strong interpersonal communication skills and the ability to communicate showing respect and dignity as well as with discretion and maintain confidentiality of clients
• A well-developed sense of diplomacy, including conflict resolution, de-escalation and people management skills
• Team player with strong written and oral English communication skills
• Have ethically responsible practices with staff and clients alike including a thorough understanding and appreciation of the Protection of Persons in Care Act
• Computer literacy, including effective working skills in MS Word, Excel and Outlook

Position Requirements

• Be able to physically assist clients from prone to sitting or standing, and vice versa
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Able to complete FOIP & “It’s your Move” training, or equivalent Patient Lift training

About A lpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Medical Benefits after six months of continuous work
• Personal Development and training opportunities