Overnight Transitions Caseworker

Alpha House Calgary; Calgary; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits after six months

Job summary

Alpha House Calgary is seeking a Transitions Caseworker to support clients moving from homelessness to housing stability. You will work in our Housing Transitions Team, guiding clients through intake, move-in, and long-term planning with a recovery-oriented mindset.

The role emphasizes personalized case management, collaboration with partners, and assisting with practical barriers to housing. Strong communication and ethical care are essential.

Qualifications

• Minimum two-year diploma in a social science discipline or currently enrolled.
• Housing case work experience with vulnerable populations preferred.
• 1+ year of addictions or mental health support experience.

Responsibilities

• Engage with clients to identify needs, barriers, and strengths.
• Support clients through personalized case management, goal-setting, and progress tracking.
• Assist with securing housing—viewings, lease signings, move-ins, etc.
• Help clients overcome barriers like ID, banking, rent, and furniture.
• Provide life skills coaching and recovery planning.
• Collaborate with housing partners and community resources.
• Provide transportation to appointments using agency vehicle.
• Document case notes, stats, and housing-related forms.
• Participate in team meetings, program evaluations, and community outreach.

Skills

Case management

Communication

Interpersonal skills

Harm reduction

Trauma-informed care

Recovery-oriented systems of care

Organizational skills

Education

Diploma in social science

Tools

MS Office

Case management software

Job description

Description

Job Type: Full-Time (3 days on and 3 days off, 7pm-7am)

About the Role

As a Transitions Caseworker, you will play a key front-line role in supporting clients as they navigate pathways out of homelessness and into housing stability. Using a Housing First and Recovery-Oriented approach, you will work alongside individuals to identify barriers and build on personal strengths to promote long-term, sustainable recovery and independent living. Working as part of our Housing Transitions Team, you’ll support clients through all stages of the housing process—from intake and move-in to long-term case planning and community integration. Some of your responsibilities would include:

• Proactively engaging with clients to understand their current needs, barriers, and strengths
  Supporting clients through personalized case management, goal-setting, and progress tracking


• Assist with securing housing—scheduling viewings, lease signings, move-ins, and more


• Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture


• Provide one-on-one support for life skills, recovery planning, and goal development


• Collaborate with housing partners and community resources to support client success


• Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle


• Ensure accurate documentation including case notes, stats, and housing-related forms


• Conduct regular check-ins and maintain professional rapport with clients


• Support transitional housing clients with move-ins, inspections, room cleaning, and guest management


• Actively participate in team meetings, program evaluations, and community engagement


• Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements


• Be a positive ambassador for Alpha House and its values

About You

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following

• A minimum two-year diploma in a social science discipline, or currently enrolled


• Housing case work experience, ideally with vulnerable populations


• 1+ year of experience in addictions or mental health support


• Solid knowledge of Calgary’s housing, shelter, and social services systems


• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care


• Strong written and verbal communication and interpersonal skills


• Ability to work both independently and collaboratively in a fast-paced environment


• High ethical standards and respect for client confidentiality and dignity


• Comfort with documentation, MS Office, and case management software


• Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs


• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position


• Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Medical Benefits after six months of continuous work


• Personal Development and training opportunities