Outside Sales Representative / Account Manager

The Fastener Group Ltd.; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Fastener Group Ltd. in Surrey, BC is hiring a full-time, on-site Outside Sales Representative / Account Manager to grow an assigned customer base and promote fasteners, tools, safety gear, and related accessories to construction and industrial clients.

Daily duties include visiting job sites, delivering product demonstrations, preparing quotes, negotiating pricing, and updating CRM with activities and orders to meet sales targets.

Qualifications

• Proven experience in outside sales, account management, or business development.
• Strong relationship-building, customer service, and negotiation skills.
• Solid organizational and time-management abilities, including territory planning, follow-up discipline, and CRM record-keeping.
• Knowledge of fasteners, tools, safety equipment, or industrial products is an asset.
• Comfort working in field environments, including job sites and industrial facilities.
• Proficiency with basic business software (email, spreadsheets, CRM).
• Valid driver’s license and reliable transportation for customer visits within territory.

Responsibilities

• Visit customer sites and manage assigned accounts.
• Conduct product presentations and demonstrations.
• Prepare quotes and negotiate pricing and terms.
• Maintain regular contact with key accounts.
• Coordinate with internal teams on orders and deliveries.
• Update account information and sales activities in the CRM.
• Meet sales targets and follow up on leads.
• Represent The Fastener Group professionally at industry events.

Skills

Outside sales

Account management

Negotiation

Relationship building

Customer service

Territory planning

CRM proficiency

Time management

Education

Secondary education completed

Post-secondary studies in business/marketing (asset)

Tools

CRM

Job description

Company Description

The Fastener Group Ltd. is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and related accessories serving multiple industrial sectors. Since 1979, the company has supported customers in construction, oil and gas, government, and heavy industries across Canada. With decades of experience, The Fastener Group has built strong relationships by providing reliable products, responsive service, and industry-specific expertise. Team members join a stable, growth-focused organization that values professionalism, safety, and long-term customer partnerships.

Role Description

This full-time, on-site Outside Sales Representative / Account Manager role is based in Surrey, BC. The position is responsible for managing and growing an assigned customer base, developing new business opportunities, and promoting the company’s fasteners, tools, safety gear, and accessories to clients in construction and industrial sectors. Day-to-day activities include visiting customer sites, conducting product presentations and demonstrations, preparing quotes, and negotiating pricing and terms within established guidelines. The role involves maintaining regular contact with key accounts, resolving customer issues, coordinating with internal teams on orders and deliveries, and updating account information and sales activities in the CRM system. The successful candidate will be expected to meet sales targets, follow up on leads, participate in industry events as needed, and represent The Fastener Group professionally in the local market.

Qualifications

• Proven experience in outside sales, account management, or business development, preferably in industrial supplies, construction products, or related sectors.
• Strong relationship-building, customer service, and negotiation skills, with the ability to communicate clearly and persuasively with diverse stakeholders.
• Solid organizational and time-management abilities, including territory planning, follow-up discipline, and accurate record-keeping in CRM or similar tools.
• Knowledge of fasteners, tools, safety equipment, or industrial products is an asset, along with a willingness to learn technical product details.
• Comfort working in field environments, including job sites and industrial facilities, with a commitment to safe work practices and company policies.
• Proficiency with basic business software (email, spreadsheets, CRM) and the ability to prepare professional quotes and sales documents.
• Valid driver’s license and reliable transportation for customer visits within the territory.
• Completion of secondary education; post-secondary studies in business, marketing, or a related field are considered an asset.