Outreach Case Worker

The Salvation Army; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army seeks an Outreach Case Manager to provide support at their Halton Lighthouse location. The role involves case management, safety monitoring, and collaboration with community partners. Ideal candidates will have a background in social services and strong interpersonal skills. This full-time position offers competitive hourly wages and requires a commitment to the organization's mission of helping those in need.

Qualifications

• Minimum 1 year of prior related experience, including front-line casework in social services.
• Knowledge of Mental Health and Addictions support systems.
• Certified in First Aid/CPR and Non-Violent Crisis Intervention.

Responsibilities

• Provide outreach case management support to programs at Lighthouse shelter.
• Develop and implement case management for assigned clients/residents.
• Conduct intake and discharge procedures for clients/residents.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

More than two years of Community College

Social Services or Human Services Diploma

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Working hours: Tuesday to Saturday 9:00 am to 5:00 pm

Supervision: Program Coordinator or designate.

Salary: $20.97 hourly

Union: SEIU Local 1

Location: Halton Lighthouse, The Salvation Army

Status: Permanent Full Time

Service Responsibilities:

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

1. Provides outreach case management support to programs at Lighthouse shelter including but not limited to clients in hotel and in the broader Halton area.

2. Monitors environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required

3. Develops and implements case management of assigned clients/ residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan 4. Maintains and updates all appropriate documentation related to clients/residents; initiates any new documentation; completes all reports required by the funder and The Salvation Army

4. Provides safe storage and recording of prescribed medication Coordinates and facilitates resident programming as required

5. Conducts all required shift change procedures prior to and after shift change Performs intake and discharge procedures for clients/residents as assigned

6. Monitors appropriate behavior, intervenes in crisis situations, provides emotional support and advocacy

7. Distributes funds to residents in accordance with established guidelines

8. Engages in the development of inter-personal relationships that promote dignity and respect

9. Performs check-in of residents on passes in community; escorts residents and monitors behavior

10. Liaises with Police, Funders, court personnel, community agencies, families and other staff members

11. Provides orientation to newly hired staff, volunteers, students Provides back-up support to front line positions and their functions as required

12. May be required to attend resident appointments

13. Attend and facilitate case conferences with case management team

14. Collect and record case management statistics daily

15. Prepare monthly statistical and outcome measures reports for Director

16. Review and forward weekly update reports to the Region of Halton

17. Review all resident intakes, discharges and restrictions

18. Prepare weekly Personal Needs Allowance requisitions

19. Attend all seminars and training sessions as requested by Management

20. Assist in any other duties or responsibilities as requested by Management

21. Adhere to standards based upon values and philosophy of The Salvation Army and the Halton Lighthouse Participate in all Case Management and Staff Team Meetings Knowledgeable of Fire Safety and Emergency Evacuation Plans Responsible to work safely and report unsafe or unhealthy working conditions

22. Engage in formal evaluation sessions with his/her supervisor

This Position Description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.

Organizational

Responsibilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities
• Maintain information in confidence as required
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
• To attend all seminars and training sessions as requested by Management
• Represent the organization in a professional and engaging manner
• Participate in regular supervision and performance review process
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and Safety policies and procedures.
• Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter
• Participate in ongoing professional development and training.
• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
• To Participate in all Case Management and Staff Team Meetings
• To Be knowledgeable of Fire Safety and Emergency Evacuation Plans
• Responsible to work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee
• Read and follow the Policy and Procedure Manual and the Employee’s Handbook.
• Every employee must read (and sign that they have read) a copy of the Residential Policies and Procedures, understand that they are required to adhere to all of the Guidelines in their dealings with Clients, as well as with Staff and Administration
• As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to Management

Qualifications:

• Completion of more than two (2) years of Community College
• Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred
• A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment
• Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems
• Strong-oral and written communication skills
• Self motivated and disciplined
• Knowledge of issues facing persons experiencing housing crisis
• Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region of Halton
• Knowledge of various social issues pertaining to homelessness and its impact on the families served
• Good interpersonal skills
• Ability to work independently as well as part of a team
• Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region of Halton.
• Certified in First Aid/CPR and Non-Violent Crisis Intervention
• Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Experience/Working knowledge of Microsoft Office
• Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required by candidates. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Screening through The Salvation Army Abuse Registry.
• An understanding of the mission and purpose of The Salvation Army in Canada.
• NOTE: Alternative combinations of education and experience may be considered

PHYSICAL EFFORT/DEXTERITY INVOLVED:

The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

CONCENTRATION REQUIRED:

The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking, and reading.

RESPONSIBITY FOR FINANCIAL RESOURCES:

The incumbent’s responsibility for Financial Resources:

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

This Position Description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

RESPONSIBILITY FOR HUMAN RESOURCES:

The incumbent’s responsibility for Human Resources:

The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees, volunteers and/or students.

WORK ENVIRONMENT:

The incumbent’s work environment is typically in an office or in an outreach setting.

The incumbent will work under the following disagreeable conditions

• Isolation
• Dealing with angry people and verbal abuse
• Abusive people
• Work schedule affecting lifestyle
• Exposure to bodily fluids and bodily waste
• Exposure to drugs and alcohol

EXPOSURE TO HAZARDS:

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals
• Exposure to bodily fluids
• Sharp objects
• Other potentially dangerous situations

PRECAUTIONARY MEASURES:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

.

Conditions of Employment:

Travel is required

Normal location of work: as per posted schedule

Normal location of work is at 750 Redwood Square, Oakville ON L6L 6X7 and surrounding community

Compensation:

The target hiring range for this position is $20.97 to $21.45 with a maximum of $21.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.