Outlet Server - Full Time

Easton’s Group; Toronto; Hybrid; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Health & Dental

Wellness Days

Employee Social Events

On-Site Parking

RRSP / Deferred Profit-Sharing

Gym & Pool

Career Development

Hotel Discounts

Job summary

Easton’s Group is seeking an Outlet Server at Holiday Inn Toronto International Airport in Toronto, ON. You will greet guests, take orders, and deliver meals and beverages with a focus on fast, courteous service.

Responsibilities include presenting food, clearing tables, handling payments, and maintaining a clean station with a proactive safety mindset. Flexible scheduling is required, including nights and weekends.

Qualifications

• Previous food service experience with a strong working knowledge of restaurant operations.
• Strong communication and customer service skills to interact professionally with guests and kitchen staff during high-volume shifts.
• Reading, writing, and basic math skills to accurately take orders and process transactions.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Prepare and present food and beverages according to brand, health, and presentation standards.
• Clear and clean tables promptly and maintain a neat station during shifts.
• Perform side-work, opening and closing duties, and ensure a stocked outlet.
• Handle guest payments and process cash/credit/room charges accurately.
• Promote teamwork and coordinate with staff to ensure total guest satisfaction.
• Follow safety procedures and wear PPE as required.

Skills

Food service experience

Communication skills

Customer service

Job description

Holiday Inn Toronto International Airport, Toronto, ON, CA

Salary Range: $17.60 To $19.10 Hourly

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels, we’re just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• RRSP / Deferred Profit-Sharing Plan
• Onsite Gym/Pool
• Career Development
• Hotel Discounts at IHG and Easton’s Group of Hotels properties.

Overview

Attention hospitality and service enthusiasts! Are you prepared to keep a vibrant, fast-paced dining operation running seamlessly? Holiday Inn Toronto International Airport is on the hunt for a skilled Outlet Server to join our lively team. If you have a knack for delivering exceptional guest experiences, executing flawless food presentation, and ensuring top-tier safety and satisfaction, we want you!

What you will be doing?

• Greet all guests warmly and take beverage and food orders promptly and professionally, ensuring a fast and courteous service experience.
• Prepare and present food and beverages to hotel guests according to established brand, health, and presentation standards.
• Clear and clean tables promptly and efficiently, including wiping down chairs, walls, windows, mirrors, and floors as necessary to keep the outlet immaculate.
• Perform essential side-work, opening, and closing duties, maintaining a clean and well-stocked station throughout your shift.
• Alert Outlet Management to any service or safety issues, and make proactive service recovery gestures to guarantee total guest satisfaction.
• Securely handle guest payments and accurately process cash, credit, and room charge transactions according to established financial procedures.
• Promote teamwork and quality service through daily communication and coordination with guests, wait staff, cooks, and supervisors.
• Follow safe work procedures, wear required PPE, comply with Occupational Health & Safety regulations, and participate in the Joint Health and Safety Committee.

What are the requirements this role?

• Previous food service experience with a strong working knowledge of restaurant operations, ideally within a hotel or resort environment.
• Valid alcohol awareness certification (e.g., Smart Serve) and/or a valid health/food handler card as required by local or provincial government agencies.
• Strong communication and customer service skills to interact professionally with guests and kitchen staff during high-volume shifts.
• Solid reading, writing, and basic math skills to accurately take orders, complete operational paperwork, and handle financial transactions.
• Ability to lift, carry, push, or pull up to 50 pounds (including heavy trays, plates, and glasses), remain stationary for extended periods, and frequently bend, stoop, and kneel.
• Availability to work a flexible schedule, including nights, weekends, and/or holidays based on property needs.

Work Area

Kitchen and F&B Outlet(s)

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Accessibility & Accommodation

• Holiday Inn Toronto International Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.