Front Office Supervisor

Embassy Suites by Hilton Toronto Airport; Toronto; On-site; CAD 33,000 - 34,000; Part time

Benefits offered by this job

Employee referral incentives

Employee Social Events

Worldwide Hotel Discounts at Hilton

Perkopolis – discounts on 500+ brands

Job summary

Embassy Suites by Hilton Toronto Airport is seeking a Part-time Front Desk Supervisor with weekend and public holiday availability. Located near Toronto Pearson, this 255-room hotel offers a restaurant and banquet space and attractive employee perks.

Responsibilities include supervising front desk operations, guest check-in/out, upselling rooms, and ensuring high guest satisfaction. Prior front desk or customer service experience in hospitality is required, with a focus on teamwork and

Qualifications

• Front Desk or Customer service experience in the Hospitality industry.
• Weekend and public holidays availability.

Responsibilities

• Supervise the front desk function and assist in guest check-in/check-out.
• Schedule staff according to occupancy and labour standards; monitor costs to stay within budget.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit card transactions accurately and complete relevant reports.
• Provide guests with information on local attractions and hotel services.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.
• Respond to guest complaints with appropriate service recovery actions.

Skills

Front desk experience

Customer service

Job description

Embassy Suites by Hilton Toronto Airport, Toronto, ON, CA

23 days ago Requisition ID: 4471

Salary Range: $24.00 To $25.00 Hourly

About Easton’s Group of Hotels

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

About the Hotel

Embassy Suites by Hilton Toronto Airport is a 255-room full-service hotel, owned and operated by Easton's Group of Hotels. Located near to the Toronto Pearson airport, it features a restaurant and bar with over 1000 square feet of banquet space.

• Employee referral incentives
• Employee Social Events
• Worldwide Hotel Discounts at Hilton Hotels.
• Perkopolis – discounts on 500+ brands

Embassy Suites by Hilton Toronto Airport is looking for someone with Front Desk or Customer service experience in the Hospitality industry, friendly & focused to join our team as Part-time Front Desk Supervisor! Mandatory weekends and public holidays Availability.

JOB OVERVIEW

Assists the Front Office Manager in managing front desk service operations including guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

DUTIES AND RESPONSIBILITIES

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
• Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures per established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.).
• Any other duties as assigned by your manager.

Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.