Outlet Greeter

Gateway Casinos; Rama; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Exciting, supportive and fun work env.

Variety of shifts

Growth and development opportunities

Paid time off accumulation

Extended health and dental plan

Pension plan benefits

Employee-driven recognition program

Job summary

Gateway Casinos is seeking an Outlet Greeter for Casino Rama's Food & Beverage team. This part-time role focuses on friendly guest interactions, seating guests, and maintaining a welcoming lobby presence.

You will work across outlets as needed, deliver high standards of service, learn menu items, and support the team in a fast-paced, customer-focused environment. English proficiency required; Smart Serve certification preferred.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Outgoing, confident and personable attitude at all times.
• Excellent time management and ability to multi-task in a high-volume setting.
• Must have or be able to obtain Smart Serve certification.
• French language skills are an asset.

Responsibilities

• Maintain professional appearance according to grooming policy.
• Provide high-level service and phone etiquette at all times.
• Directly or indirectly ensure superior guest service and positive employee relations.
• Resolve guest or crew issues and escalate to management as needed.
• Acknowledge guests by name and seat them pleasantly per department standards.
• Manage seating flow and reservation handling, including VIP interactions.
• Maintain cleanliness of lobby areas and support restaurant operations as needed.

Skills

Previous customer service experience

Outgoing attitude

Time management

Ability to multi-task

Smart Serve certification

French language skills (asset)

English communication

Reliable work ethic

Job description

Job Type: Part-Time

Wages:Start Rate: $18.58; 520 hour Rate $20.91;1-Year Rate: $23.23

Vacancies: 1

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

Casino Rama is looking for customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers! As an Outlet Greeter at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well in banquets.

Key Responsibilities

• Maintain a professional appearance adhering to company and department grooming policy;
• Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
• Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
• Recognize and use guest name at all times;
• Seat guests in a pleasant manner following the standards set forth by the department;
• Control guest flow of seating in the restaurant;
• Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
• Maintain cleanliness of restaurant lobby areas;
• Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
• Be knowledgeable about the daily activities in the Hotel and the Casino;
• Be knowledgeable of all menu items offered in the restaurant;
• Help maintain an organized, safe and clean outlet;
• Performs other duties as assigned.

What You Bring

• Previous customer service experience in a fast paced environment in a similar role preferred;
• Ability to present an outgoing, confident and personable attitude at all times;
• Reliable and dependable work ethic;
• Excellent verbal English communication skills; Ability to read and write in English;
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
• Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• Must have or be able to acquire Smart Serve certification;
• Understanding of guest flow and restaurant operations an asset.
• French language skills (verbal and written) are an asset

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.