Outbound Calling Specialist

Mosaic Home Services Inc.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Mosaic Home Services is building a new outbound calling function focused on three things: growing our franchise network, ensuring recent customers had the experience we promise, and reconnecting with past clients who haven’t heard from us in a while. This is a phone-first role with three call motions and three distinct goals.

We’ll divide your week across Franchise Development Outreach, Customer Validation Calls, and Reactivation & Follow-Up, each with its own script.

Qualifications

• High-volume outbound calling experience or comfort with cold calls
• Strong verbal communication adaptable to sales pitches, check-ins, and relationship rekindling
• CRM logging and follow-up discipline (HubSpot)
• Willingness to travel for trade shows throughout the year

Responsibilities

• Franchise Development Outreach: cold call seasonal business owners; introduce franchise opportunities; qualify interest and hand off promising conversations.
• Customer Validation Calls: contact clients after job completion to confirm satisfaction and capture feedback; identify and resolve issues.
• Reactivation & Follow-Up: reconnect with past clients and attendees to book future work; identify opportunities for repeat business.

Skills

Outbound calls

Verbal communication

CRM logging

Travel for trade shows

Resilient

Tools

HubSpot

Job description

MOSAIC HOME SERVICES

Downright Demolition|Five Star Holiday Decor|Everlast Vinyl Fencing|Screen Savers|Colour Envy Painting|Miraculous Maids|Shine Above

Business Development & Events Representative

Edmonton, Alberta|Full-Time|Travel Required for Trade Shows

About Mosaic

Mosaic Home Services is a family of home and property service brands operating across Canada, including Downright Demolition, Five Star Holiday Decor, Everlast Vinyl Fencing, Screen Savers, Colour Envy Painting, Miraculous Maids, and Shine Above. We make it our mission to raise the standard of the property services industry by being the easiest companies to buy from, for customers and franchise partners alike.

Why Work at Mosaic

We've built Mosaic to be a great place to grow a career, not just clock in. That shows up in how we're recognized and how we invest in our people.

Recognized for Growth and Leadership

• Named to the Globe & Mail's Fastest-Growing Companies in Canada, two years running
• Named to the Elite Franchise Top 100 list, two years running
• Multiple Consumer Choice and Top Choice Awards across our brands and regions
• Our founder was recognized with a LEADERS Award from Business in Edmonton

Invested in Our People

• Shared-cost benefits and RRSP matching
• A structured Team Member Life Engagement program
• Paid volunteer time
• Real paths to grow into leadership or franchise ownership

Invested in Our Communities

• Nearly $250,000 donated to charities across Canada since 2021 through our Charity of the Month program

The Role

We're building a new outbound calling function focused on three things: growing our franchise network, making sure recent customers got the experience we promise, and reconnecting with past clients who haven't heard from us in a while. This is a phone-first role. You'll spend your week split across three distinct call motions, each with its own goal and its own script.

What You'll Do

Franchise Development Outreach

• Cold call seasonal business owners in markets where Mosaic doesn't yet have a presence
• Introduce our franchise opportunities as a complementary revenue stream for their existing business
• Qualify interest and hand off promising conversations for follow-up

Customer Validation Calls

• Call clients with recently completed jobs to confirm satisfaction and quality
• Flag any service issues immediately so they can be resolved before they become a bigger problem
• Capture feedback and reviews from happy customers

Reactivation & Follow-Up

• Reconnect with past clients who haven't booked with us recently
• Follow up with attendees from past lunch & learn sessions who haven't yet moved forward
• Identify and book next opportunities for repeat business

What Success Looks Like

• Qualified franchise conversations generated per week, and pipeline value of resulting meetings
• High completion rate on post-service validation calls, with issues routed and resolved quickly
• Clients re-booked and revenue reactivated from past-client outreach
• Strong conversion from lunch & learn follow-up into booked work

What We're Looking For

• Comfortable making a high volume of outbound calls, including cold calls to strangers
• Strong verbal communicator who can shift tone between a sales pitch, a quality check-in, and a relationship reconnect
• Organized and disciplined with CRM logging and follow-up (we use HubSpot)
• Resilient. Not every call goes well, and that's expected
• Prior outbound sales, call center, or business development experience is an asset but not required
• Willing and able to travel for trade shows throughout the year

How This Role Is Set Up

This is a newly created role and it's structured deliberately: three call types, three separate goals, tracked separately. You won't be expected to be a generalist doing a bit of everything without direction. Each part of the role has a clear owner setting priorities and coaching you on that specific skill, so you're supported on the franchise pitch, the service check-in, and the reactivation conversation as three distinct disciplines, not one blended job.