Order Entry Technician

Sonova; Mississauga; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Exciting and challenging work

Collaborative culture

Continuous self-improvement

Flexible hybrid work model

Diversity and inclusion

Benefits plan including wellness, para

Mentorship program and career dev

Job summary

Sonova Canada is seeking an Order Entry Technician to support order processing, data entry and production routing. Responsibilities include entering orders, routing to departments, saving instrument settings, processing credits, and updating orders with accuracy.

Requirements include secondary education or equivalent, strong typing, and proficiency in English. SAP and Salesforce knowledge is preferred. The role offers a hybrid work model within a collaborative team environment.

Qualifications

• Secondary education or equivalent required; postsecondary education preferred.
• Previous general office work experience required.
• Previous data entry experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a team environment and with minimal supervision.
• Basic computer skills required; SAP and Salesforce knowledge preferred.
• Professional working proficiency in English required; French language skills considered an asset.
• Minimum typing speed of 30 WPM required.
• Ability to identify inconsistencies in orders.

Responsibilities

• Enter new, remake, and service orders into the system.
• Release EDX orders.
• Process Salesforce cases.
• Support credit return processing.
• Read and save incoming customer settings.
• Complete order updates accurately and in a timely manner.
• Perform Total QC functions according to ISO Quality Policy Manual and follow training grid requirements.

Skills

Data entry

Organizational skills

Teamwork

Attention to detail

English proficiency

Typing speed 30 WPM

Education

Secondary education or equivalent

Postsecondary education preferred

Tools

SAP

Salesforce

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Order Entry Technician

Regional Center Canada is seeking an Order Entry Technician to support order processing, data entry, and production routing. This role is responsible for entering orders into the computer system, routing them to the appropriate departments, saving incoming instrument settings, processing credits, and supporting order updates with accuracy and attention to detail.

Responsibilities:

• Enter new, remake, and service orders into the system
• Release EDX orders
• Process Salesforce cases
• Support credit return processing
• Read and save incoming customer settings
• Complete order updates accurately and in a timely manner
• Perform Total QC functions according to ISO Quality Policy Manual and follow training grid requirements

More about you:

• Secondary education or equivalent required; postsecondary education preferred
• Previous general office work experience required
• Previous data entry experience preferred
• Strong organizational skills and attention to detail
• Ability to work in a team environment and with minimal supervision
• Ability to follow work instructions precisely and review customer order forms
• Basic computer skills required; SAP and Salesforce knowledge preferred
• Professional working proficiency in English required; French language skills considered an asset
• Minimum typing speed of 30 WPM required
• Ability to identify inconsistencies in orders

Don't meet all the criteria? If you’re willing to go allin and learn, we'd love to hear from you!

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay rate is: $17.95 hourly CAD

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.