Scheduling Logistics Coordinator

Sonova Group; Vernon; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Flexible hybrid work model

Wellness benefit

Pension employer match

Mentorship program

Career development plans

Job summary

Sonova Canada is seeking a Scheduling Logistics Coordinator in Vernon, BC to join our Workplace Industrial Division. This full-time, 35-hour-per-week office-based role focuses on coordinating annual hearing tests and respirator fit testing for existing clients across British Columbia.

You will manage client scheduling requests by phone and email, coordinate with Industrial Audiometric Technicians, and keep accurate records while delivering timely follow-up communication.

Qualifications

• Proficient with computers and scheduling tools.
• Experience with scheduling is an asset.

Responsibilities

• Coordinate annual hearing testing and respirator fit testing appointments with existing clients using established monthly schedules.
• Receive and respond to scheduling requests from new and existing clients by phone and email.
• Adjust schedules to accommodate client needs while considering technician availability, travel, and efficiencies.
• Provide timely follow-up communication to clients regarding scheduled services.
• Provide general information about services to new and existing clients.
• Communicate effectively with Industrial Audiometric Technicians who travel throughout British Columbia.
• Maintain accurate scheduling information and ensure changes are communicated promptly.

Skills

MS Office 365

Adobe Acrobat

Google Maps

CRM software

Scheduling systems

Tools

CRM software

Scheduling systems

Job description

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Scheduling Logistics Coordinator | Monday to Friday, 8:30 AM – 4:00PM

Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.

As a Logistics Coordinator, you will play an important role in coordinating annual occupational hearing tests and respirator fit testing for existing clients throughout British Columbia. This role is ideal for someone who is organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced office environment.

Responsibilities

• Coordinate annual hearing testing and respirator fit testing appointments with existing clients using established monthly schedules
• Receive and respond to scheduling requests from new and existing clients by phone and email
• Adjust schedules to accommodate client needs while considering technician availability, travel requirements, and operational efficiencies
• Provide timely follow-up communication to clients regarding scheduled services
• Provide general information about services to new and existing clients
• Communicate effectively with Industrial Audiometric Technicians who travel throughout British Columbia
• Maintain accurate scheduling information and ensure changes are communicated promptly to those affected

More about you

• Proficient and confident with computers, including Microsoft Office 365, Adobe Acrobat, Google Maps, CRM software, and scheduling systems
• Proactive, self-motivated, and able to make sound decisions independently
• Strong team player who can also work effectively and independently
• Strong problem-solving and critical-thinking skills with the ability to remain calm when unexpected situations arise
• Excellent written and verbal communication skills with a pleasant, professional, and courteous telephone manner
• Able to maintain focus, prioritize competing demands, and manage multiple tasks effectively
• Previous scheduling, coordinating, or sales experience is an asset but not required; knowledge of British Columbia’s geography is also an asset

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay range is between: $21.98 – 24.18 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.