Ops Agent Admin

FedEx Canada; Brampton; On-site; CAD 42,000 - 68,000; Full time

Job summary

FedEx Canada is seeking an interview-position administrator to support station and call centre operations. The role involves handling a variety of office procedures, liaising with customers, suppliers and staff, and assisting senior management in achieving departmental goals.

The ideal candidate will have a high school diploma, 2 years in a customer-facing environment (1 year admin), and proficiency in MS Excel/Word; PowerPoint is a plus.

Qualifications

• High school diploma or equivalent with secretarial courses or business college training preferred.
• Two years experience in a customer contact environment of which one year is in a secretarial/administrative role.
• Standard level MS Excel, Word. PowerPoint is preferred.

Responsibilities

• Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.
• Coordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

Skills

Good communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

PowerPoint

Job description

This is an interview position. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

Required Knowledge, Skills And Abilities

• High school diploma/educational equivalent with secretarial courses or business college training preferred.
• Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
• Standard level MS Excel, Word. PowerPoint is preferred.

Preferred Qualifications

• Good communication (verbal/written), interpersonal and organizational skills required.

Pay Transparency:

Posted date: 18th Aug and unposted date 25th Aug, 9am

Additional Details

• Hiring for Full time: Monday- Friday 10am-6:30PM. Please note :Temporary position until January 2027.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.