Operations Training Manager

CGS (Computer Generated Solutions); Canada; Remote; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Career growth and development opportunities

Collaborative work environment

Job summary

A leading training solutions provider is seeking an experienced Operations Training Manager to oversee the planning and delivery of a plasma collection training program. The ideal candidate should have a Bachelor’s degree, 10+ years in training operations, and excellent project management skills. Responsibilities include managing training resources, analyzing KPIs, and facilitating business reviews. The role offers a competitive salary, benefits, and opportunities for career growth in a collaborative and inclusive work environment. Remote work options are available.

Qualifications

• 10+ years of experience in training delivery operations or related role.
• Strong understanding of adult learning methodologies.
• Analytical mindset to interpret data.

Responsibilities

• Oversee training operations planning and logistics.
• Supervise Instructor Supervisors and staff.
• Manage training materials and documentation.
• Collect and analyze KPIs and feedback.

Skills

Training delivery operations

Project management

Excellent communication

Instructional design principles

Analyzing structured data

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Learning management systems (LMS)

MS Word

MS PowerPoint

MS SharePoint

Job description

CGS is seeking an experienced Operations Training Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.

Responsibilities

• Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
• Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
• Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
• Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
• Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
• Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
• Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
• Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

• A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 10+ years of experience in training delivery operations, program management, or a related role.
• High proficiency in the use of:
• Learning management systems (LMS) to organize curriculums and learning object curations.
• Microsoft Excel to collect and analyze structured data used by various information management systems.
• MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
• A strong understanding of instructional design principles and adult learning methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication, leadership, and interpersonal skills.
• An analytical mindset with the ability to interpret data and make data-driven decisions.
• Certifications in training, project management, or related fields are a plus.
• General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.
• A competitive salary and benefits package.
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Project Management
• IT Services and IT Consulting and IT System Training and Support