Manager, Product Support

emergiTEL Inc.; Ottawa; On-site; CAD 95,000 - 135,000; Full time

Job summary

emergiTEL Inc. in Ottawa, Canada, invites applications for a Manager, Product Support.

The role leads the Monitoring, Decontamination and Shipping (MD&S) team within a Class 1B nuclear facility to meet production objectives while upholding safety, quality, and regulatory standards. The ideal candidate has 6+ years of supervisory experience in manufacturing and a background in safety-critical operations; unionized environment experience is preferred, with Lean Six Sigma and nuclear sector

Qualifications

• Minimum 6 years of supervisory or management experience in production/manufacturing.
• Experience in safety-critical or highly regulated environments is preferred.
• Unionized environment experience is strongly preferred.
• Lean Six Sigma certification is an asset.
• Nuclear facility knowledge is an asset.

Responsibilities

• Provide management oversight and leadership to the MD&S team to execute the daily production plan.
• Coach, develop, and mentor employees; manage performance, recruitment, selection, and training activities.
• Ensure quality production standards are followed and maintained.
• Monitor production, inventory, safety, and maintenance programs for operational excellence.
• Ensure compliance with safety regulations, policies, and workplace requirements.
• Collaborate with internal departments and external stakeholders; support continuous improvement initiatives.

Skills

6+ years supervisor experience

Education

Bachelor's degree in science

Job description

Manager, Product Support
Job Type:Full-Time
Industry:Nuclear / Manufacturing / Healthcare Services

My client is a leading provider of mission-critical sterilization, irradiation, laboratory testing, and advisory services supporting the healthcare industry. With a strong commitment to safety, quality, and operational excellence, the organization plays an important role in protecting patients, healthcare professionals, and communities around the world.

The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety, quality, and operational performance.

About the Opportunity

Position Overview

Reporting to the Senior Manager, Production, the Manager, Product Supportwill provide effective leadership and front-line management to the Monitoring, Decontamination and Shipping (MD&S)team.

This position is responsible for establishing and planning operational priorities for the MD&S teams within a manufacturing operation located in a Class 1B nuclear facility. The successful candidate will lead a high-performing team while ensuring production objectives, safety requirements, quality standards, and business goals are consistently achieved.

The ideal candidate is an experienced production leader with strong people-management skills and experience working in a manufacturing and/or unionized environment.

Key Responsibilities

• Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
• Coach, develop, and mentor employees while managing performance, recruitment, selection, and training activities.
• Ensure quality production standards are consistently followed and maintained.
• Monitor production, inventory, safety, and maintenance programs to support operational excellence.
• Ensure employees comply with all applicable safety regulations, policies, procedures, and workplace requirements.
• Ensure the effective and appropriate utilization of transport packages.
• Motivate and develop team members to improve individual and team performance.
• Foster a workplace culture built on integrity, authenticity, trust, collaboration, open communication, and respect.
• Maintain accountability for business outcomes related to cost of sales, operating expenses, and capital budgeting.
• Identify and implement opportunities to improve quality, safety, productivity, and operational excellence.
• Incorporate simplicity, timeliness, quality, and cost optimization into customer requirements and deliveries.
• Collaborate effectively with internal departments and external stakeholders.
• Support continuous improvement initiatives and operational change management.
• Establish clear priorities and ensure resources are effectively aligned with business and production requirements.

Qualifications

• Bachelor's degree in a Science-related discipline is preferred.
• Minimum6 years of supervisory or management experiencein a production or manufacturing environment.
• Proven experience leading teams in a safety-critical or highly regulated environment.
• Experience working within a unionized environment is strongly preferred.
• Strong understanding of production operations, employee performance management, and workforce planning.
• Excellent time-management and organizational skills with the ability to manage multiple priorities effectively.
• Demonstrated leadership capabilities and experience managing organizational or operational change.
• Strong understanding of union culture and experience working within a unionized environment.
• Cultural awareness and the ability to work effectively with diverse teams.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to build strong relationships with employees, leadership, customers, and other stakeholders.
• Strong commitment to safety, quality, compliance, and continuous improvement.
• Ability to work effectively in both office and industrial environments.
• This position may require occasionalshift work and weekend workbased on operational requirements.
• The role involves working in a combination ofoffice and industrial environments.
• Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
• Lean Six Sigma certificationis considered an asset.

Required Training

• The successful candidate must complete all required training and certifications to qualify as a Nuclear Energy Worker.

Why Join My Client?

This is an excellent opportunity for an experienced production leader to join a safety-focused, highly regulated organization where leadership, operational excellence, and continuous improvement are highly valued.

The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.