Operations Support Supervisor

City of Nanaimo; Nanaimo; Vor Ort; CAD 58.000 - 61.000; Vollzeit

Zusammenfassung

The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor. You will supervise, schedule, and direct staff in the Operations Support Unit, ensuring efficient operations and a high level of customer service while adhering to RCMP procedures and privacy laws.

Qualifications include Grade 12, 3+ years in a police setting with 1 year supervisory experience, and relevant safety certifications.

Qualifikationen

• Must have Grade 12 and at least 3 years in a police environment, including 1 year in a supervisory role.
• Canadian Firearms Safety and Canadian Restricted Firearms Safety certificates.
• Ministry of Public Safety and Solicitor General Special Provincial Constable designation for document service.
• Equivalent combination of education and experience may be considered.
• Must be able to obtain Enhanced Reliability Status; provide a complete 5-year history with no unexplained gaps; background checks may be conducted.

Aufgaben

• Supervise, schedule, and direct staff in the Operations Support Unit.
• Ensure efficient operation and high level of customer service.
• Ensure compliance with RCMP procedures and Access to Information/Privacy Act; manage transcription of statements and handling of court exhibits.
• Work with minimal supervision and exercise independent action and judgment in daily tasks.

Kenntnisse

Supervisory experience

Police environment experience

Customer service

Attention to detail

Ausbildung

Grade 12

Canadian Firearms Safety

Canadian Restricted Firearms Safety

Special Provincial Constable designation

Jobbeschreibung

Operations Support Supervisor

DiscoverNanaimo - One of the oldest cities on Canada's west coast, the City of Nanaimo is a growing, livable urban centre that still maintains its historic charm. Situated between the mountains and the ocean on the east coast of Vancouver Island, Nanaimo is a short ferry trip away from Metro Vancouver, and a 90 minute drive from Victoria. Nanaimo is truly an extraordinary community that is home to Vancouver Island University and is rich in parks, recreational, cultural and social amenities.

Permanent Full-Time
(Competition 26-125)
Position Overview The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor. Under the direction of the Manager, Police Support Services, and under the general supervision of the Operational NCO, the incumbent supervises, schedules, and directs staff involved in the Operations Support Unit. The incumbent is responsible for the efficient operation of all operational support services ensuring that a high level of customer service and overall support service is sustained. The Supervisor ensures compliance with RCMP procedures and policy in relation to information released pursuant to the Access to Information Act/Privacy Act, the safe handling of court exhibits and property and the transcription of statements. The incumbent works with minimal supervision and exercises independent action and judgment in daily work.

Qualifications Applicants must have grade 12 and a minimum of 3 years’ experience in a police environment, including 1 year of related supervisory experience. Attainment and maintenance of the following is required:

• Canadian Firearms Safety and Canadian Restricted Firearms Safety courses
• Ministry of Public Safety and Solicitor General Special Provincial Constable designation for document service.

An equivalent combination of education and experience may be considered.
The successful candidate must be able to obtain and maintain Enhanced Reliability Status as a condition of employment, in accordance with the Government of Canada’s Directive on Security Screening. Applicants must provide a complete and verifiable five (5) year history, including residences, employment, education, and other activities, with no unexplained gaps. Periods of six (6) consecutive months or more spent outside Canada must be disclosed and may require additional verification. Screening may include identity verification, criminal record checks, reference checks, credit check, and other background inquiries relevant to the position.
Additional Information This is a CUPE bargaining unit position based on a 35-hour work week, and subject to Article 1(d) - Probationary Period as set out in the Union Collective Agreement. The hourly wage is $42.25, increasing to $44.47 after 60 working days (Jan 2026 Rates). Hours of work 6:00 am to 11:30 pm, Sunday through Saturday, 7 hours per day. The wage level for this position is subject to confirmation under a union/management jointly negotiated job evaluation plan. Shortlisted applicants may be required to undergo a criminal record check and/or a verification of their education credentials.

Posting Date Monday, October 26, 2026
Application Deadline Monday, November 16, 2026
4:30 p.m
Contact Information Human Resources
City of Nanaimo
2nd Floor, 455 Wallace Street
Nanaimo, BC V9R 5J6
Phone: [phone]
The City of Nanaimo is an inclusive employer that values diversity and invites applications from all qualified individuals who are legally entitled to work in Canada. We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. If you are shortlisted for the role and need an accommodation within the hiring process, we would be pleased to discuss how best to accommodate your needs.