Operations Support Agent

Desjardins Group; Saint-Boniface; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Telework equipment

Job summary

Desjardins Group is seeking an on-site, full-time associate to manage caisse operations, process reports, and handle member interactions. You will validate data, coordinate with multiple Desjardins components, and support transactional notices with adherence to procedures and security standards.

The role emphasizes accuracy, customer service, and timely execution, with opportunities to contribute to sustainable solutions and collaborate across departments within Desjardins Group.

Qualifications

• Knowledge of French is required.
• Familiarity with caisse products and Desjardins services is expected.
• Able to integrate data into systems and follow security procedures.

Responsibilities

• Process and reconcile reports for caisse sectors and transfers.
• Input, validate and save data in the system.
• Liaise with Desjardins components and centers as needed.
• Handle transactional calls from the AccèsD Contact Centre.
• Ensure timely completion and adherence to quality standards.

Skills

French language

Product knowledge

Data integration

Security & controls

Cooperative finance understanding

Operations procedures

Service standards

Customer focus

Education

High school diploma

Tools

AccèsD system

Job description

Job Details

The work mode arrangement for the position is full-time on site. The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.

Responsibilities

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges).
• As needed, perform required follow-up activities with members and customers.
• Input, validate, and save various data in the system.
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre).
• Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
• Perform search requests; organize and produce requested information in accordance with established procedures.
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre.
• Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

Benefits & Compensation

• Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

Requirements

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered

Knowledge & Skills

• Knowledge of French is required
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
• Knowledge of service standards
• Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility

Values & Inclusion

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

About Desjardins

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes.

We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.