Financial Services Agent, Operations

Desjardins Group; Chaudière-Appalaches; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

4 weeks of flexible vacation in year 1

Defined benefit pension plan

Group insurance including telemedicine

Health and telework equipment expense

Job summary

Desjardins Group in Quebec seeks an organized professional to support account managers by handling operational tasks related to financing products. You will prepare meetings paperwork, enter data, update member profiles, and analyze profitability to identify sales opportunities.

You will finalize documents, monitor line of credit activities, process reports, and maintain compliant files while following up with members for signatures and timely documentation.

Qualifications

• Attestation of Collegial Studies required.
• Two years of relevant experience minimum.
• Knowledge of financing products for businesses and Desjardins distribution networks.

Responsibilities

• Prepare documentation for member and client meetings, including data entry and updating financial statements and profiles.
• Perform profitability analyses and note sales opportunities for account managers.
• Record activity and transactions (payouts, renewals, financing offers, loan contracts, guarantees).
• Finalize documents after meetings and update files with follow-ups and statements.
• Monitor line of credit coverages and update systems with changes.
• Process files and reports (loan and guarantee follow-ups).
• File management including purging and archiving per policies.
• Follow up with members for missing signatures and ensure timelines and compliance.

Skills

French language

Data entry

Documentation

Financial statements

Customer focus

Interpersonal skills

Situational adaptability

Attention to detail

Education

Attestation of Collegial Studies

Tools

Loan management system

Financial data systems

Job description

The incumbent supports account managers by performing operational tasks assigned by the sales teams related to financing products and services. More specifically, you will be required to : Prepare documentation for member and client meetings, including entering data, updating member financial statements and profiles, performing profitability analyses and taking note of sales opportunities for the account managers. Follow the instructions given by the tool. Add, verify and record activity and transactions (e.g., payouts, renewals, financing offers and changes, loan contracts, guarantee forms, notary and discharge documentation, register of personal and movable real rights registration). Finalize documents following member and client meetings by updating information in their files, taking note of follow-ups and updating their financial statements. Perform tasks related to line of credit monitoring, such as conducting a preliminary analyses to determine necessary coverages and adding changes and updates to the system as required. Process files and reports as needed (e.g., loan and guarantee follow-ups). Perform document filing and management tasks, including purging and archiving, according to practices and rules in effect. Contact members and clients as needed to follow up on missing documents or documents requiring signatures. Ensure files are complete and in compliance with all applicable deadlines and standards for quality. Respect all policies, practices and standards in effect for conducting transactions and operations securely.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• Attestation of Collegial Studies
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Ability to compile financial statements
• Knowledge of loan and guarantee contracts
• Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
• Ability to enter financial data in the systems
• Knowledge of financing and credit management practices related to businesses
• Familiarity with compliance requirements for regulations on the distribution of financial products and services
• Understanding of the philosophy and inner workings of a financial services cooperative
• Knowledge of operational procedures related to financing and sales support activities
• Knowledge of service standards
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Situational adaptability
• Equity, Diversity, Inclusion and Accessibility

Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.